Lotus House

Ordered a delivery and can honestly say it was the worst meal I've had. Poor ingredients, badly cooked. I spoke to Lotus House before leaving this review but they weren't at all interested.

Quick delivery and food is good

Will never order from here again £36 wasted I’m not lieing when I say the beef in the curry smelt like cat food and it’s all I can now smell in my house.as for the rest went down the toilet I am absolutely fuming this place used to be nice if I could give 0 stars I would

The food was great that was not the problem, I made an innocent mistake of putting the wrong address and called up to change that because deliveroo was being a pain, the lady on the phone was great and was great help, it was the delivery person named Adam that had a problem going around a corner on his bike and had a massive attitude while I was calling up which I heard most of. saying: "it's not a me problem or a you problem (talking about the lady on the phone) and that it's their fault" reffering to me, also said that I should tip him more for making him go further when mind you the address that I accidentally put was about 35 steps away from my house. When Adam arrived and I opened the door he looked me up and down and looked overly suprised to find a teenage girl standing in the door way. The food came warm but the packaging was open making a tub of food leak and spill in the bag covering all the other tubs and bags of food which to me seemed on purpose but that does not matter, in the end the food was amazing and I got some of my curry in the end.

Excellent customer service, food was delicious

Deliveroo messed up our order and the lotus staff were so helpful and took it upon themselves to deliver the missing item much appreciated!

Useless telephone manner

The delivery was quick, the driver was polite and friendly and it was the best chinese meal I've had in a while! Will definitely order from here again. Thank you