We just left the Bessemer, Al location and the service was awful! When we told the lady what we wanted she said huh? So my husband repeated what he said. She was rude rolling her eyes. We got ICB and ask for sauce. Was told it would cost an extra dollar and some change. Our total before asking got sauce was $16.47, gave her $20.47 she then opened the window back up and ask my husband how much she had told him it cost. He said $16.47 she gave him $3.53 back. We looked over that. The rudeness and eye rolling was just uncalled for and our pizza is not hot. It’s barely warm!
I had my grandson over the weekend and went by there Thursday night and Friday night for pizza, and they had nothing ready-made. It wouldn't have bothered me if there had been a crowd before me, but there wasn't and wasn't
When we ask for a normal classic sausage they always charge for the extramostbestest but give the classic without the extra sausages. My husband asked the girl why they keep charging him for that and don’t give it to him and she said “good night” and walked away. Def not ordering from there again they are cheating people out of their money.
Second time in a row I ordered pretzel crust cheese sauce pepperoni online and got stuffed crust pepperoni with pizza sauce instead. After the first incident (which we ordered delivery and they took above stated wrong type pizza to wrong house and I felt like a porch pirate after calling and referred to customer service and door dash-yikes-delivering) I tried again a few months later via pick up. Not worth it. Again.
Terrible call in service because it's a HQ that answers and then nobody knows what's going on