The calzone I received was disappointing - the bottom was soggy, resembling a wet noodle, and lacked ricotta with only a scant amount of mozzarella. Additionally, both boxes were soaked through. I regret not being able to share the pictures I took to illustrate the issue.
First they didn’t have the tomatoes on the fettuccine. After getting it home we discovered there was no chicken! Spoke to the manager and offered me a 10% discount!
I have been a loyal customer of this Ledo store for more than a decade and am downgrading my review from 5 stars to 1. At least 8-10 times over the past couple of years I’ve tried to order the chicken parm sandwich over the phone with no sauce on the sandwich but extra sauce on the side. Not one time have I ever received it the way I’ve asked. Today, I ordered in person and explained to the person at the counter my previous bad experiences and ask as clearly as I possibly could that I do not want any sauce on the sandwich but would like extra sauce on the side. And she said you can check it when you pick it up. When picked the order up, again the same mistake. Sauce on the sandwich. They offered to remake the sandwich but I refused because then the pizza I also ordered would be cold by the time it was remade. I’ve spent thousands of dollars at this location over the past 10-15 years but I’m done.
They forgot to put bacon on my pizza so they had to hurry up and put bacon on it when I came to pick it up. On top of that my pizza was lukewarm when I got it (I came exactly at the pick-up time) so the bacon wasn't even in the pizza cheese. I wasn't going to write a review or say anything until I realized that they didn't give me ranch dressing for my Buffalo wings, so I had to drive around to 3 different stores to buy some ranch dressing because my order was SUPPOSED to be ready at 10:36 pm and barley any stores were open.
I've given Ledos 5⭐ for a while but my last 2 experiences have been terrible. My last order on Friday was the worst of them all. I ordered a large pie with split toppings and they never got it right. Instead they messed up the entire order. They tried making the same order 2x. I waited for over an hour. The young man at the register kept apologizing and shared that they changed the chef which is why they're having such issues. I decided to just take the last prepared order just to make it home and realize that the entire pie had BBQ sauce. Mind you only a quarter of the pizza was supposed to be BBQ chicken. Instead we had pepperoni on BBQ as well as the rest being cheesy BBQ. We got home and noticed how bad it was and after trying to eat the pizza everyone hated the combination and I had to go in the kitchen instead because no one wanted to eat the pizza. I found this to be sooo unacceptable.
I go here every Friday, and lately, the service and the pizza haven't been the greatest. I normally order half cheese and half pepperoni, but the cheese only has 2 rows, and the rest of the pizza is pepperoni, and it's overcooked. On Friday's it's been a younger staff in there, and I feel they need some customer service training. So now I order a small pepperoni and a large cheese, and I have to tell them not to overcook the pizza.
Always good n fresh. Customer Service was good...