Krystal

Ordered the #4 with chili cheese fries. When ordering, I clarified fries vs tots. They rang up an additional chili cheese fry. When they handed us the bag we were confused, looked at the receipt and realized what happened. The punk kid at the window didn't offer any kind of resolution..."that's the way it was rang up"... okay, but that's not what I said. I did not say "an extra chili cheese fry", or "add a chili cheese fry". Anyway, we were just going to let it go because he had absolutely no interest in fixing the issue. He brought us the rest of our food and said "sorry about that"... to which I responded with "if you were sorry you would do something about it", because there is no reason for me to pay for something I didn't ask for, but because "that's the way it was rung up". He copped an attitude, repeated himself, and said "I'm not a manager, there's nothing I can do about it". Anyway. We "had to give the fries back" to get our $4 back (no problem), but I just felt like the whole interaction was handled very poorly, and that they made it a bigger issue. I'm not sure if they didn't want to admit they screwed up, or it was just laziness. It was unbelievable but comical at the same time. When you order, be careful when you CLARIFY something, because that for some reason confuses these incompetent people.

Great food, friendly staff, and fast services!

Told me they’re out of Krystal’s. Obviously not wanting to cook at 10:30 since they were close to closing time.

After three hours of sitting in a car dealership with my daughter, I was ready for a Krystal Fix on the way home. I pull up to the Drive-through window only to here, "I'm sorry, I can't take your order right now. My system is updating! You'll have to come back in five or ten minutes. Needless to say, I DID NOT go back. Due to your inadequate systems, you lost a customer. Not that you care.