Kroger Marketplace

By far the worst Kroger ever . I do online pickups here and lately they have been terrible employees do not care about what you purchase and handle things poorly . I had two gallons of milk and one was busted open at the rim of the lid.! They had to have known there’s dried up milk on the sides of it.! Highly disappointed will be taking my business else where .

Favorite store. Can usually find everything I need

I just want to thank Herb, the absolute joy of an employee I met. He's always smiling & makes my day!

I came to this Kroger instead of the one that’s by our house on North Bend Because I was hoping for a better selection of items. The store in fact did have a better selection, but the employees were terrible especially at the self check out when the woman from the next self check out over kept watching me and my five year old because I was letting him help me check out groceries like we were stealing then, and another employee came and watched us at the self check out like we were going to run out of the store and not pay. The woman employee in fact, walked from the other self check out and grabbed the apple fritters that were already scanned because they were stopped on the belt and acted Like she was going to rescan them until I showed her where they were the last thing I scanned on the screen. I will never come back to this Kroger again. It was honestly one of the worst experiences I’ve had at Kroger and that’s saying something because the Kroger that’s by my house is a very old Kroger!

I went there to shop and to pick up their deli fried chicken. As usual, they were out of it. I also find their deli meats to be more expensive than the products at my local butcher shop. This did not use to be the case. I also don't generally wait in line as long as the butcher shop.

Worst customer service. I went in to make an exchange for different sizes of two pieces of clothing, and I had the tags and receipt for the original items. I went to exchange the items for the same items just in different sizes and no one is at the customer service desk. The people working self check out act as if they have no idea where their manager is (as managers are the only ones capable of exchanges). I have to wait around for 30-45 minutes until they track down their manager that simply just takes my old bag and gives me a new one for my new items. No additional transaction or having to scan the items that I’m returning/getting. Anyone could have done that. There is lack of communication within the store when guests need assistance. The guy working self checkout just kept saying “you just came in at the worst timing, life is all about timing” when he could’ve called their manager to the front in the first place, and instead he continued to mess around with his coworkers. I had to track another employee down to have them call the manager up after I had to wait.

The store is usually out of a few things here and there. The store is generally kept clean and orderly. It is usually easy to navigate through the store. This location has a starbucks. You can get your food alcohol clothes prescriptions...almost everything in one stop. I just wish Kroger would lay out every store the same way.