Kroger

The hand dryer doesn’t work in the restroom and there isn’t much water pressure to wash your hands with.

I bought some pre-cut fruits tray which contained watermellon, cantelope, pineapple, and blue berries. Took immediately to a church social event which was just 5 minutes away. The outside temperature was about 50 degrees F. To my embarrassment, after people had already taken some from the tray, I tried one piece of watermellon, and one piece of cantelope and realized that Kroger had sold me fermented fruit. I immediately removed it from the social event table because I didn't want people to get sick. After the social event was over, I went straight to Kroger and asked to talk to the manager. It was 12 noon, March 10. I told the manager what had happened. She asked if I wanted a replacement or a refund. I took the refund. She never apologized for my embarrassment or my inconvenience of having to return the fermented fruit. Then I asked her on what date was the fruit packaged? She looked at the bottom and said it expired on March 7. I said that was 3 days ago. And that it was probably packaged a day or two before that or maybe even longer. She showed no shock, or embarrassment over the realization that they had sold me fermented fruit that was 3 days past expiration date. I asked her what happened and if this was a rare oversight on their part. She said she did not know because she doesn't work in the produce department. This manager seems to care less about customer satisfaction. I request that someone higher up have a talk to her because this is not how a manager should be. Talk to the manager who was working at the refund desk at 12 noon on March 10, 2024. I am a high paying customer buying expensive organic items there. I would like to continue to be a customer there but not until someone addresses this problem. Thanks

We really like pick-up at Kroger! Just make sure you put notes in the app.

Extremely disappointed. I put in a small order for clicklist and on my order two of my items were diapers. Well when I got there they told me they didn't have the diapers but I wasn't notified prior to. The whole reason why I placed the order was to get diapers. They told me that they did not substitute and I asked why and he said he did not know. I worked for ClickList for over 3 years as a clicklist supervisor. We always substitute unless the customer specifically says not to and I know that I put on their substitutions allowed so I am very disappointed that the process did not work how it is advertised to work. Next time substitute with the best item that you possibly can even if you don't have it in the same size or the same brand get a different brand in the same size. It should be common sense but obviously not anymore. Once again extremely dissatisfied we'll probably not order from here again, as other Krogers actually substitute and this one does not. This is definitely not the first time that they'd neglected to substitute something for me and didn't tell me until I was there to pick up. This puts a damper on my entire afternoon now I have to go to a complete other store prior to going to school to give diapers to the daycare that needed them so badly. This was a waste of my time

Terrible prices. Things placed in spots showing lower prices than the register says. This store is filthy. We need an HEB.

New shopping carts at this location.

Great Store Great Store Great Store Great Store

It’s locally nicknamed “Murder Kroger”