Johnny Rockets

Severely lacking customer service. Waiters look like they would rather be home. Waiting at the pickup counter and 3-4 waiters pass by but no one attends. They need to revamp the staff and hire people that want to be there.

Staff lacks customer service skills, place is dirty and we got sat at a dirty table. Place needs a complete overall starting with management. This place used to be my favorite growing up, sad what poor management has done.

I don‘t get it, if you also live from tips why can‘t you be friendly to get more, doesn‘t take anymore time…tipped only for reason of politeness… food alright.

1. The host who was also our server waved us down from the opposite side of the restaurant didn’t say a word and walked away. 2. She never attempted to greet us but after about 10 minutes she walks over and asks us if we were ready with an attitude. 3. Both our burger orders were completely wrong and nothing was done to accommodate us. They claimed a 10% discount but I got charged for a burger that cost less than what was charged. 4. She sat in front of customers disregarding other tables and sat another family at a table that wasn’t even wiped. 5. I kid you not this lady literally touched my burger to check if it was missing the things I stated with her nasty BARE HANDS. 6. After we complained about the food and order being completely wrong, she had the audacity to start bad mouthing us in Spanish like she’s the only one who understands. 7. Was complaining loud as hell in front of all of her tables and talking trash about us and other tables and saying things like “if I get fired I’ll just claim unemployment” 8. The floors were literally a slip n slide lucky I ain’t sue 9. Overall just a really terrible place never come here. Our server was a Hispanic woman looked to be in her thirties. She has no customer service skills and just doesn’t care about her job. The management was around doing absolutely nothing whilst she was doing this IN FRONT OF THEM. Crazy.

Waited for 25 min to be seated although many tables were free. Worst services during my two weeks trip.

The bathroom had no hand washing soap. How are the food handlers washing their hands after using the bathroom? The food was cold. It was brought to our table within a few minutes of ordering. Please consider the health and safety of your customers. The store was at the Mills at Jersey Gardens.

Most horrible burgers i ever eat same as all at this place. Waiters are horrible, slow, forget orders even when we was alone. LAZY!!!

Worst service and burger ‍ ️ ‍ ️

Please just save yourself the trouble and go somewhere else. You'll thank me later.

Burgers are like 30% smaller than regular Johnny rockets but they’re still good. The place is cleaner than the regular food court