Jimmy John's

On Tuesday, 2/27/24 at 5:30pm, I placed an $85 order for delivery, from the Jimmie Johns on 171st St. in Tinley Park, IL. I paid in cash with a $100 bill, received my change, tipped the driver and he left. He came back to my door to tell me his manager says he cannot take the $100 bill, and she said since I didn't have smaller bills they would need me to pack my food back up and they would take it back. The manager was female, and very rude. I could hear her on speaker phone with the driver. What an awkward situation, and just poor customer service. But...ARE YOU KIDDING ME???? The order was $85!!!!!! Do you want 85 singles? And where does it say only certain bills are accepted????? You lost good customers. Adios!

waited an hour for delivery.

Avoid this location or avoid ordering anything that has turkey in it. The amount of turkey they put on the sandwich is criminal. I’m talking one thin piece. Seems to be a reoccurring theme across multiple reviews. The operators of this location are the problem, not the staff. Always friendly and quick. Just following marching orders on skimping the customer.

They sure are freaky fast!! Great service, great sandwiches!!

Doesn't disappoint.

Prices for sandwiches are too high

Good is great at Jimmy Johns there is no denying that. However the service sucks here, not one hello. No eye contacts from the cashier, no words, just grunts. I'll never visit this one again. No wonder I never use this location and the app automatically set this one up. Fire them all closer the store and move somewhere the employees actually care about a job

I am a rewards member and order from this location often through the app. This was the first time I've gone in and ordered. I asked the cashier if i can do a beach club on a wrap. She said "yes of course"! I take my sandwich go home unwrap it and it's an un-wich (wrapped in lettuce). I call the store speak to a gentleman who says it was a misunderstanding we don't do any sandwiches on wraps other than summer wraps just come back in and we'll have a regular beach club made for you. I head back to the store expecting the sandwich to be made and no one knows what I am talking about. I go to the cashier she looks at another girl making the sandwiches and she says "nah we don't do that, we don't just give out free sandwiches". Then asks me if I brought the other sandwich back. "he told you to". The man on the phone never told me to bring the other sandwich back. I then ask is there a manager here? The whole team stays silent then the girl who was rude to me says "I'm the manager". I just left at that point. I provided feedback on the website and still haven't received a response. I will never be back to this location.

I placed an order on the app from this location. One sandwich, 45 minutes later I still didn’t have my food. I called the location they told me to wait another 10 minutes! I said ok np! 15 minutes after that, I look outside to make sure the driver is not outside before I call again, my cold cut sandwich was left outside my door in a 90 degree weather. I didn’t know how long it had sat outside so I called the store and told them what had happen, they said they will refund me, few minutes later, she calls me back and says the driver will come and pick up the sandwich, I said np I was throwing it away anyway. He comes back, I ask him if he was the one to deliver it, he said yes, so I asked him why would u leave a cold cut sandwich outside in this weather. He said that he rang the door bell, I was sitting on my couch waiting for him to come, he didn’t ring the door bell. And added that he is not required to call me on my phone, so he left it outside. Worst experience with jimmy johns I have had. Worst location! Jimmy johns always calls if the door bell is not answered for whatever reason. And this driver had the guts to lie to my face and say he delivered it 15 minutes after I ordered it! Never again from this location. Mistakes happen and I understand, but the way a business handles it when these mistakes happen is everything. Lying to my face and saying he brought it 15 minutes after I ordered it is not ok. When it was almost an hour later and everything is clear on the app.

Good Jimmy Johns location. Fast friendly service, and the place is always nice and clean. I always give "extra credit" when a restaurant is especially clean.