Jimmy John's

This is the second time I've had issues with this jimmy john's and getting my food. And whoever the woman was that put me on hold for 15 minutes just to tell me they didn't know where the delivery driver was or if I could even get my food tonight after waiting for it for over an hour. 0/10 don't waste your time, money, mental stability dealing with these people or this place.

There’s not much more to say than what’s already been said in all other reviews, but several months ago, this definitely became the worst managed restaurant I’ve ever seen. Constantly out of things that don’t even make sense to be out of (napkins, cups, drinks, etc.). Today, the previous night shift didn’t prep any bread (according to the day shift) so they couldn’t take any phone orders (online orders disabled). My daughter loves Jimmy John’s so I was going to take her despite all the issues I’ve had with this location. Every single time I went here for 3+ months, they were out of something random, wouldn’t start on my online orders because they were out of 1 of the meats, and refused to substitute anything. Just a terribly owned and operated business. Fortunately, a Firehouse Subs opened a couple hundred feet away and get my business now.

I’ve been 3 times the last month and every time they’ve been out of turkey and/or bacon. Also the drink fountain is constantly down. This used to be my favorite sandwich shop, but this place looks like it’s on its way to closing soon.

This Location is terrible, they never have any drinks. I just drove 30+ minutes to get a sub. And they were closed

We ordered a Catering Party Box on 2/21/24. They failed to call or deliver our order. After 20 minutes late and not being able to get anyone to answer the phone, we had to send staff to pick up. Sandwiches were bagged and not in the normal half sandwich catering party box. Sadly we paid online and tipped for delivery service we did not receive. (They use to be freaky fast, but currently-service is so bad we do not plan to order in the future.)

Never got my food delivery and they stole my money I'm so tired these people thinking they just get over on me u don't mess with peoples money especially when they work hard for it boycott Jimmy John's very rude staff as well as management

This location consistently is out of stock of so much. I genuinely cannot comprehend how they are still even in business. I’ve visited this location several times within the last month and they’re always out of something major- chicken, wraps, turkey, etc. The Gastonia location had everything easily. I like the food at Jimmy Johns but this location just sucks. Either stock it consistently or close it.

Terrible customer service

Apparently they close at 6:30pm on Sunday’s instead of 10pm like the hours listed on their door. The guy working just canceled my order without calling me to inform me they closed early so i wasted 20 minutes driving just to walk in and the dude tell you they’re closed. Also giving me a receipt that shows he canceled my order but no proof of refunding my money.

Ordered on the app over a month ago, went to pick up my order and the store was closed, have called about 6 times and have not gotten help and my money back