Jersey Mike's Subs

Being from NewJersey, but living in Texas for 30 years now. When your stores started opening in our region of Texas, we were ecstatic. We’re retired now and it fits in our budget. We order on line and arrange for pick up in an hour. My favorite is the portobello/ Cheesesteak sandwich. We couldn’t find it on the website. Ordered something else. When picking up I asked the associate if it was discontinued. She said “no it’s still available “. Informed her about it missing online. Another associate said they were out of mushrooms, that’s why. Two weeks later. It happened again. What’s up with that? I really like that hot sub.

The Big Kahuna is great. The cashier handled a confrontation with a customer while I was eating in the dining room tonight. The customer was loud and belligerent, she handled it professionally. The customer kept asking for her name and telling the employee she was rude, I did not get that impression. The customer raised his voice, he was out of line. You did good, girl!! Shake it off #safetyvest

There's a reason why this place has bad reviews. First time to this place and my last time, subs are way smaller for the price, they have competition that offers better subs and the service was not the best. I know I came ten minutes before closing time and the service was not the best, perhaps for the time I came in. No worries, my last time at this place!

Love the #7 on wheat.

I wish I had the employees name that was very rude to me. I ran in to pick up an online order while on a meeting with one other person. I forgot my earbuds but figure it was okay since it was an order I can just grab and go. When I asked for my order she proceeded to tell me to get out of the store (5 seconds before handing me my order) because “nobody wants to hear that” which mind you there was someone else behind me on the phone on speaker who was there well before I entered the store, I just told her my name for the order like she asked so it’s not like I was ignoring her for my phone or anything she just came at me rude. Because of her actions I won’t be visiting again. I know this won’t do much but I hope her leadership sees this and corrects her actions.

Gluten free buns are very good

Yum! The Italian, Mike’s way! Service was quick. After I ate, I also ordered a sandwich to go…I either ordered wrong or she paid attention wrong, but regardless, the togo order was promptly fixed and I was out the door with a full tummy and a smile on my face! I can’t believe this was my first visit to a Jersey Mike’s, but I’ll definitely be back :)

Took my whole lunch away starting at others being catered too after my order was placed 30 minutes prior to entering the establishment. The fake "general" manager claimed he owned the store and wouldn't assist me any further (no customer service, no apologies, no fixing, no nothing) just a refund and good luck -> also refused to give me any contact information for anyone above him.. like he owns Jersey Mikes and his first name is Mike I wouldn't order my food at any time you are in a crunch from here especially when you can't even get the right attitude on mistakes Ever since Covid these places have went to the trash... I can make my own sandwich with my own attitudes

didn't honor free sub card received in the mail. was very rude about it. never going back.

I picked up a ham and provolone cheese sandwich for me and my son like I always do when I got home it was wrong. I called the store and she said I ordered it Mike’s way and I told her if I did that was a mistake I just get lettuce, tomato pickles, and mayonnaise, and she said well that’s the way you ordered it she didn’t offer to make me another one or had no compassion. I told her I’d never go back to that store again. I’ll drive further to another store than to go back there, she was really rude and had no compassion. Didn’t say I’m sorry I’ve ordered online before but if I punch something wrong, I didn’t mean to but she could’ve at least been have a little compassion.

Fast and friendly service, cheesesteak was great

My mom's favorite sub shop! She loves it Mike's way.

Best subs I've eaten

Today my husband picked up lunch from this location and the 2 Philly cheese steak sandwiches were extremely salty. I called the store the manager on duty (Jason) stated he needed to contact the owner to issue an refund and to call him back in 10-15 mins. When I called Jason back he stated the owner would like for me to email him. I asked Jason why he stated he doesn't know that's what the owner instructed him to tell me. This is our neighborhood Jersey Mike's. We work very hard for our money and wanted to eat out today for lunch. Now I'm asked to jump thru hoops to get a refund for a human error of too much salt. We didn't get to eat our lunch and still have the sandwiches. I will not return. What's the point of having a manager if he can't make manager decisions?

Sub was great. Young man making them wasn't.