Jersey Mike's Subs

This stores TEAM IS FREAKING AMAZING!!!! THE LEADERS ARE DOING A GREAT JOB, BUT THE STAFF IS DOONG BETTER!!!!!! Favorite location now!

Currently waiting to pick up a door dash order. Been sitting here waiting for over 10min. I walked in, and no one picked my ticket. I was the only one in store. The workers were talking in the back. They eventually come up tells me it’ll be 3min. A guy comes in after me and they start preparing this guys order before mine, and another online order that was there before my order. They took so long to make it, I had to go and ask again. They told me I was early and they’ll get on it, and still took forever to eventually make it. Extremely disappointing service, would highly recommend NOT going to this Jersey Mikes. Whoever’s working 1/27/24 at 6pm needs to be fired.

When I pay $21.00 for one of your sandwiches, it shouldn't be too much to ask for all the listed ingredients to be on the sandwich. Zero peppers and 5 little mushrooms on the Portabella. 2nd and last time supporting your business

I placed an order online and it said I would receive my order in 25-30 mins. An hour later my meal arrived at my door, I opened the bag to find my entire order was wrong and the can of soda I had ordered was smashed. I tried to call the store multiple times but the phone didn't work. I then drove to the location, it was about 15 mins before they closed since it took an hour for my food to arrive. I walk in with my bag and tell the guy my whole order is wrong, he says they didn't have the chips I ordered and no way of calling me so they just threw some in the bag, not a big problem. He then got a bit of an attitude after I told him my soda can was smashed and grabbed my sandwich saying well what's wrong with this. I told him it was beef and I ordered chicken, he takes the sandwich, opens it up and looks at it. As he's checking the food the girl at the counter screams no it's not, I made it with chicken. He tells he it's clearly beef and she argued with him while STICKING HER BARE FINGERS all inside the sandwich. The guy then grabs the sandwich and tells me he can't make another one because he's out of bread, seriously more like he just didn't want to make another sandwich. He tells the girl to issue me a refund, which she complained about but did, she also gave me a card for a future sandwich. He told me I could grab a new drink and I asked if I could just replace the chips and he said fine. When I went to grab a drink, I noticed that all the cans of soda in the fridge were smashed the same way mine was, how do you not notice that. Horrible experience and was already upset it took an hour instead of the 30 mins I was told. To top it off I told them they may want to look into their phones not working and the guy said well we haven't had phone calls since 8, I wonder why. Don't waist your time here, they don't have product, the stuff they do have is defective, you can't order much online, and they basically threw a fit when I told them I couldn't eat my sandwich bc it was the wrong meat, first and last time ordering from this location. Giving two stars bc they gave me a refund but I had to find another place to get food at 9pm when most places are closed.

I was having some trouble with my card but Mackenzie took initiative and helped me solve the problem. Great customer service from her and the rest of the staff. Thank you for your kindness and patience. Definitely a place to come and eat.

Just left the Auburn, Wa spot. Neither of the sandwiches I ordered was correct. Ordered #13 recieved ham and cheese. Ordered a Club Sub there was no ham or bacon. Realized I wasn't given a receipt either. I tried calling, as soon as I got home no one answered.