Ratings of Jack in the Box

google
Google
3.6
(1,103 Reviews)

Happy Hours & Specials

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Photos

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Location & Hours

Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain.

697 Curtner Ave
San Jose, CA 95125
Monday
24 hours
Tuesday
24 hours
Wednesday
24 hours
Thursday
24 hours
Friday
24 hours
Saturday
24 hours
Sunday
24 hours

Recent Reviews

google
Nov 2024
Poor service. Poor quality They forgot the lettuces and tomatoes on the sandwich.
google
Oct 2024
The man attending me at 5-6am was so sweet and attentive, I could tell it was busy by the amount of staff on board but he STILL made it happen, AND did it with friendly service + a smile. Will definitely be coming back to this location again!!
google
Oct 2024
Awful service. In addition to the attitude after not genuinely hearing what he was asking, each car took a minimum of 6 minutes. This isn't In N Out...food is garbage.
google
Oct 2024
They have been struggling for a long time with customer service and there non-working soda machine and the scary bathrooms. I Hate leaving bad reviews but it's been over a year since I have been back and it's still not a nice place to visit, eat, or even use there restroom.
google
Oct 2024
I went to Jack in the Box today, and all I wanted was a simple Meat Lovers Burrito with extra sausage. That’s not a difficult request, right? Well, apparently, it is for this location. The service was absolutely horrendous from the start. The staff seemed more interested in chatting amongst themselves than actually taking my order. When I finally got my food and got home, I opened my burrito only to find ZERO SAUSAGE. Not even a single piece. I paid extra for something I never got! How do you forget the main part of the order? This place really needs to step up their game or hire people who actually care about the quality of the food they're serving. Needless to say, I’m beyond disappointed.
google
Sep 2024
Hard to order food but overall everything was good. Obviously got the 2 tacos. Tried the mini chimi loaded without the lettuce 🥬. Pretty good. Love the easy access off the hwy 87. Fast & easy location. Drive thru
google
Sep 2024
Forty minutes in the drive through for them to forget half the order, mess up the other half of the order, and not give a receipt.
google
Aug 2024
Always get order wrong no matter how many times you repeat it. They ask how they can help so I assume they are ready to take my order only to have me wait. Never leave satisfied with my experience. Edit:7/10/24 they need to fix their drive thru speaker and mic cause you shout at them and they still don't hear your order. Also again they forgot my kids food. Being asked ok is that it? Every 2 seconds before I'm done ordering is also annoying. 🙄
google
Aug 2024
I was at this jack on the box on June 1st 2024 at night after a concert. It was 11:48pm when I used my debit card to order. Fast forward a week and I realized I never got my debit card back when I finally needed to use it. I called and no one answered. I don't live over there so I never had time to pick it up . Today this morning August 1st at 7:30am it was trying to be used for $99 at an Albertsons. I know for sure this was the last place I left my card and I figured they would throw it away if not retrieved. I never ordered a new one because I have everything linked to it online and I keep my card locked so not really an issue. My issue is why 2 months later all of a sudden I have a failed transaction on my debit card when I havnt even used it in person since I lost it there. Your employees are theives.
google
Aug 2024
Bathrooms look like it never hear of a cleaning
google
Jul 2024
I got to say that Jack in the box I went to considering it's fast food was really good. And my boyfriend ordered like a cheeseburger for each of us I'm going to kill him but they were like deluxe cheeseburgers with lettuce and tomato and cheese they were small but really good surprising.
google
Jul 2024
Cashier took order then stood there and waited for a while then another cashier finally took my money and gave me receipt then waiting again just for a burger
google
Jul 2024
I don't like the honesty. The price says two for 5 and charge us $5.50 plus tax That's not good

Frequently Asked Questions

What is Jack in the Box's rating?
Jack in the Box is rated an average of 3.6/5 stars across various online platforms.