Ratings of Jack in the Box

google
Google
4.0
(799 Reviews)
yelp
Yelp
2.2
(73 Reviews)

Happy Hours & Specials

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Location & Hours

Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain.

1551 E 4th St
Ontario, CA 91764
Monday
24 hours
Tuesday
24 hours
Wednesday
24 hours
Thursday
24 hours
Friday
24 hours
Saturday
24 hours
Sunday
24 hours

Recent Reviews

google
Feb 2024
There was 2 cars ahead of me that had already ordered. I pulled up to the speaker and was not greeted for 2 minutes, when asked to allow them a "moment". I waited there for another 8 minutes without any response, so I drove up to the car at the window who was still waiting for their food. When I drove up, another car that was waiting behind me pulled up to the speaker and they took his order and the 2nd car behind me's order immediately. I didn't expect them to take my order at the window, I just wanted to share this feedback and he blew me off telling me to go around. 8 months later, and I'm not changing my review. I've visited this location for its convenience a few times since then. I gotta say, they really have to work on their order accuracy. Nearly every time I make a special request such as holding a condiment or topping, they manage to make a mistake. They've got it right on the receipt so clearly it's an issue with the cooks not being trained properly. The quality of the food isn't bad, which is a shame that the service is what brings this location down in my books. We'll quality is good, even though the fries often taste like they were made 15 minutes before I arrived. Lukewarm at best.
google
Feb 2024
Pésimo servicio! El personal deja mucho que desear, trato bastante grosero, se equivocaron en la orden y a parte de esperar mucho tiempo la chica sale de muy mala gana a entregar y reclamar que no estaba mal la orden hasta que se le comprueba lo contrario. Nefasto servicio.
google
Feb 2024
You guys never pay attention to what you are doing if we ask for condiments and you guys don’t put them what is wrong with your horrible service I am on the phone with DoorDash and they are reminding you to put specifically condiment what is so hard to listen we are paying for the food and I expect my condiments when I request them you need to pay attention employees and managers we pay for delivery and we pay for our food I expect everything on point it happens very often that you guys do this it’s disappointing when I don’t get what I ask for and please make your food fresh don’t let it sit their for 10 min and if it’s not sold you still give it to a guest when they order 5 or 10 min later the food taste old really wow you just don’t care !!
google
Feb 2024
Muy buen servicio y todo miy rapido
google
Feb 2024
Good service
google
Feb 2024
Very poor customer service skills!!! With bad attitude! She was working on the drive thru window
google
Feb 2024
I ordered a 5-pieces chicken set meal combo,and speak twice to her very loudly, but she deliberately gave me a 2 pieces children's meal. Which child would drive himself to eat and drink a large size black coffee? I will never come back again. She did this deliberately because she didn't like the customer's voice. Not only does this behavior reduce the store's revenue, but it also causes long-term damage to the brand image, because everyone will see this comment and understand that the clerk here provides a judgment-type service, and, she does not treat everyone as fairly customer.Since it was morning, she was like a cockroach ruining my beautiful day.She also deliberately gave me special sauce for tacos, which was full of malice. Did I order taco? Special sauce, blind?

Frequently Asked Questions

What is Jack in the Box's rating?
Jack in the Box is rated an average of 3.8/5 stars across various online platforms.