Icicles San Jose

got the “wake me up” at around 10 saturday night and the entire thing was just coffee grounds. i’ve never had a bad experience here but it was so bad tonight i decided to leave a review.

Came here on a typical Monday afternoon and though pricey, it was worth the rolled ice cream run. It honestly reminded me of the time where they first opened and had booming business. Though the business is more reliant on automated systems rather than face to face interaction, their consistency on making ice cream has never really changed. The rolled ice cream is creamy — if not, even creamier! The toppings were the cherry on top — even in the literal sense too. I’d come back to this location once more — not even a long wait at all, and i was in an out of there in 10 minutes!

Ordered through their app & unfortunately when we received our ice cream it was wrong. Payed extra for ingredients to be mixed in and they added it as a topping instead & mixed in things I didn’t even ask for. On top of that, they were rude when trying to pick up our order.

Really good ice cream, the strawberries they sliced on my order were fresh, and perfect quality. Great staff, quick wait time. Vegetarian options: This is an ice cream shop, what more do I need to say . Dietary restrictions: They had a whole dairy free menu Parking: Tons of spots to park in the parking lot behind the store Kid-friendliness: The 2 kids we brought loved the place

Hey you need to train your employees better they are super mean and rude and I pay good money and pay to get extra stuff mixed in and on top and they never add it and when ask for it they say no or just ignore me they are very rude and I’m going to make a complaint against them and the company and store I want to speak to a supervisor higher up so somebody better contact me because I’m very frustrated and mad because I pay a lot of money for extra stuff and don’t get it and rude service as well I want to make a complaint against them and the shop and company too

Delicious!!! Sometimes it’s a bit back up!!! But well worth the wait! Nutella Banana it’s the best for me!!!