Honey-Jam Cafe Arlington Heights

Unique, delicious dishes! Great variety! I'll go again!

It hurts my heart to have to leave this comment because I have been a regular at this restaurant for many years , but this is the first time I seen something so disgusting. What I saw from an employee who I expected so much more professionalism and integrity from , I'm now starting to reconsider even having my business brunches at this place any longer. If this type of behavior is acceptable from a manager and even more so acceptable from the owner then this says a lot about this company. Last week when I was having a business meeting with a few of my colleagues at the restaurant, I couldn't help but to witness and over hear a truly unprofessional and distasteful argument between one of the customers and the manager Alicia . Normally whenever I come to this restaurant Alicia is nothing but overly nice . Sometimes it seems to be a disingenuous type of kindness but, I still appreciate her being nice to my colleagues and I. I noticed an African American woman going back and forth with Alicia and the exchange seemed pretty intense so I began to get closer to here the exchange as best as I could. From my vantage point it sounded like the woman came in for a pickup order and was upset because Alicia was challenging her in regards to a kids pick up order. I overheard the customer asking Alicia if she questions all of her customers like this and then Alicia said yes she does. Right then and there that struck me a little odd because I know me personally and even some of my colleagues have ordered from the kids menu for some of our children on many of occasions and picked up the order with no problem whatsoever. I happen to be Hispanic ,but the rest of my colleagues are Caucasian for the record. The exchange so far didn't sit well with me because I already recognized that Alicia was lying to this woman who must have felt as if Alicia was profiling her and giving her a hard time for placing a pickup order from the kids menu. From what I heard it seems as if the customer and several of her family members order from here often and normally with no issue. I could understand if when I overheard Alicia tell her that she treats all her customers this way if that was the truth and if my experience and my colleagues experience were the same anytime we picked up orders from the kids menu I would have totally understood. But what raised an immediate red flag for me was the fact that me personally and several of my colleagues have ordered on numerous occasions where Alicia was actually handling our pickup transactions and nine times out of 10 we would order from the kids menu because we have children. Sometimes we would order from the regular menu in addition to the kids menu but, sometimes we would only order from the kids menu because we were only getting food for our children. Not once has Alicia ever challenged any of us in the manner that I witnessed her challenging this young lady. I could totally feel the customers frustration because it seemed as if she was being profiled and targeted and even belittled when all she was trying to do was pick up food for her grandson which I later found out because when she stormed out I followed behind her shortly after to get a little bit more information and to see if she was okay. I noticed the customer asking Alicia for the owner's name and number so she can file a complaint and Alicia told her flat out " I'm not giving you anything you can search on Google" . The tone of voice was just so unwelcoming from someone who's supposed to be a manager and helpful to the customers It was very disheartening to watch. Then I see the woman go by the bar area to try to get the contact information for the owner from another employee then Alicia quickly went over there and told the employee not to give her anything So as the customer walked back towards the entrance area Alicia stepped in front of her path blocking her from going any further. I was looking at the rest of my colleagues faces to see if they were reacting the same way that I was which they were and complete sho Romeo

The food and the staff was nice. The coffee could have been better.

Beary-Delicious! The Honey-Jam biscuits ..Horchata -iced Latte… Don’t even get me started—SO Good! My family and I will be regular customers, no doubt. An Immersive Dining Experience..

Great spot for breakfast or lunch. Food was delicious and service was very attentive. The atmosphere was good but I wish they would decorate and creat a more immersive environment. It feels a bit dated.