Holiday Inn Basingstoke, an IHG Hotel

Fantastic place

Nice friendly Staff nice rooms and breakfast was good all in all good overall

As an IHG member, this is worst IHG hotel I have ever stayed inn. The level of service at reception was disgusting, with the employee deciding too be cocky and lie about availability. The hotel corridors stink and smell coming from bathroom was disgusting. No point asking for change of room (did that, allegedly fully booked...quick search, oh there's availability). Complaint to IHG directly will be made. Food & drinks: Over done ALDI pizza for £16

Room was booked through work, with IHG Bonus points added and payed for. When checking in the manager wouldn't allow me then points quote a "new policy" where business users don't get the points saying the policy came in 12 months ago. I've not had this at any other IHG hotel and I was extremely disappointed. The points are the main reason for booking a holiday in. Free parking into a dated building. Bar, Reception and Restaurant was modern and tidy. Room were dated and poorly lit and heated. Food and beverage team were excellent but again no heating in the restaurant. Several people complained and I had to wear my coat for dinner. I will never stay here again!!! Not to IHG standard and a real let down. Avoid wherever possible.

Went here for a 3 course meal and use of conference room. The chicken and fish was over cooked, the advanced order of the food was not provided and no notice was given in regards to changes. A vegan friend of mine was given hallomi sticks with their main, even though dietary requirements was sent to them in plenty of time to find out what vegans to not eat. Do not ever eat here. Food & drinks: Do not eat here. Your reply to this criticism is the same as your answer to a different criticism by another un happy customer. Your company does not care about its future.

Very nice place, good scenery, very friendly staff in particular Kieran was very Accommodating. Excellent customer service would definitely recommend staying and will definitely visit again. J Julian Rooms: Only stayed for a couple of nights, but really enjoyed it and the Offering, it was very good.