Was a minute early of opening, stood in rain with no acknowledgement from staff just on other side of the door. When door was opened, I greeted staff with no response. I asked the staff member at the counter when the vegan bakes would be ready, as none were out? Their shoulders sank as they embarrassedly relayed the query to the person in charge, who sighed and said, "Oh, I always do this. Sorry, It'll be while, 'coz I haven't defrosted them yet." I thanked them and left to see out my break without food.