Gray's Kitchen

Start to finish fantastic service fantastic tasty food defo be back

Still eating as I type but wanted to give credit to a great eatery. Fantastic burgers and food. Polite service and really reasonably priced. Nice big portions. Family of five very happy

Staff completely embarrassed my son and daughter in law with my 2 month old granddaughter due to refusing to change an order that they got wrong. Such a sad way to conduct your customer service think the member of staff need some training.

I’m never one to leave a review and never have I left a complaint against a business , especially not a local one but here we are. Myself, my partner and my 2 month old daughter came in on Wednesday after hearing great reviews of the food and staff in this cafe. We were politely seated and then we ordered our drinks first, 5 minutes later we ordered our food, I ordered a burger, I ordered mine without a tomato and sauce, and I explained to the girl I cannot have them, this is purely down to my dislike for them and personal reasons. She took note of this on the iPad she put the order through on and actually asked me another time to clarify, 15 minutes passed and still no drinks , but I didn’t complain as working in customer service you know people are only human and mistakes happen, so our food came and we politely asked for our cola we had ordered and I noticed the error with my burger - having the sauce and tomato. It was no big deal I simply told another server the problem and they politely offered to fix this for me. They came back and explained I’d have to change my fries as they were chilli and had tomato through it , this is the point I realised they assumed my can’t have tomatoes or sauce as an allergy. Which maybe I should of clarified it wasn’t an allergy but for other reasons but I’ve never had to over explain myself ever when ordering from any establishment I’ve as normally in most businesses they ask “any allergies” if they wanted clarity on t”any issue. Regardless , I made no fuss and changed my chips no problem, this was all done politely and within two seconds. Moments later , another member of staff approached me and I naively enough believed it was going to be an apology which I was prepared to say “it’s okay” to. Instead I was met with a woman who immediately, based off her facial expressions was not happy. She instantly started questioning me on my order and tried to imply I ordered wrong., no matter how many times I explained that I did order it without sauce and tomato , this very rude member of staff proceeded to go on and on about my order , I was gobsmacked and began stuttering and stumbling over my words, it was like I was being cross examined in court - no exaggeration. I looked to my Partner with tears in my eyes asking to go as I was going to have a panic attack as the woman just would not stop. I had to leave and left in tears and my partner paid for his meal. I ordered something and they got the order wrong and here I was, with my family being bombarded as if In interrogation over my order. Never in any establishment have I experienced this, even if a customer is wrong , this is definitely not the definition of customer service I certainly know of, but the fact it was definitely their mistake and they had the audacity to come over and harass me whilst with my newborn is shameful. I had actually just complimented how good the food was (having tasted my Partners). This person had no people skills at all. I never complain when mistakes happen or when sometimes staff come across rude as I know people can have personal issues going on&these things happen but the lady who approached me , chose to come out and upset me as she was clearly never coming out to be nice and friendly but trying to accuse me of ordering wrong. It’s not justifiable and very despicable , especially given the fact I am clearly a new mother and was with my family. And this woman could see I was overwhelmed with her actions and upset but dismissed this and continued - I have never encountered this sort of nastiness ever. The order was wrong, I made no complaint , I politely said&it was sorted and they were going to fix it and this member of staff chose to come out and intently caused anxiety and stress for no reason. I have always made a point in supporting local businesses and for the first time ever , I can say I will never be back. Being in this line of work(hospitality) as a former cabin crew member, I could not imagine treating another human this way especially it being your error.

Kid-friendliness: The 2 chefs that work here Dylan and Craig have been known for touching children stay away

Great Service. Food was amazing

5 stars is not enough for this place the staff the food and the atmosphere is above and beyond % If you ain't been here you are missing out get in the car and pay it a visit you won't be disappointed