Gong Cha

Such sweet people working here. Great food!! Out of the garlic soy when I came but so glad I got the teriyaki 10 pc wings instead. Their tea is so diverse here compared to other boba shops. The inside is so cute and I just got a student discount today.

UGH this place is soooo cute! Love that they have student discounts! I believe all the products use a milk substitute so it’s good for people with lactose intolerance which I love. I love going here to study n drink the cute boba lattes + they have student discounts tues n Thursdays! I would come everyday but I’d go broke LOL def stop by

The decoration of this location is beautiful but the concept is not well executed. Walking in I thought I had the wrong location because the outside signage does not indicate 2 restaurants with a shared space. It was really nice to see the Japanese history on the wall which then drew my attention to the asthetics and Japanese language throughout the store. In attempting to use the front kiosk to order food I noticed it was only drinks. There was no signage explaining how to order and the employees were more concerned with socializing with one another. I stood around at least 3 minutes before someone greeted me. That does not seem long, but average greeting time in my experience across multiple eateries 30 seconds or less. After I ordered the employee told me the food kiosks were off to the left instead of being in the same vicinity as the food register.

During our visits to Gong Cha we've had: The Bulgogi sandwich (10/10) Pork Banh Mi (10/10 and a big portion) Shrimp tempura dry noodles (10/10) Boss burger (10/10) Shrimp Shumai (juicy and flavorful, not sure if they're housemade but great nonetheless) The loaded beef and cheese fries (probably the best bang for your buck as it's a huge portion for an appetizer price) As well as the matcha latte and creme brulee drinks which are fantastic The drinks side has a lot of great unique options and the food side has really good prices for a variety of interesting and delicious meals, the presentation is adorable and the place is pink, cute and very photogenic.

As a lover of all things Boba, I've ordered from them multiple times before, but the customer service by a team member (Cole) tainted my view on this place during an incident. As my order, in which was paid and tipped by me was called, I went to retrieve it from the counter just like any other time. Hesitating, the team member kept asking if it was mine, insisting it may have belonged to a couple (Caucasian) whom ordered after me, insinuating that I may have been lying. After several polite"yes" confirmations, in which I shouldn’t have to do, he finally handed me the drink. Although this may have been an "off" day for him, which I understand, it does not negate the fact that I felt somewhat profiled and very disrespected. The drink was good, the atmosphere is beautiful, and the workers are often nice, but the service I received makes me hesitant to return and felt to let others know.

I ordered caramel black tea creme brûlée is just sooooo good