Glow Tea - Tacoma Mall

I’ve been a loyal customer since they opened and always get the same thing. This past weekend, i was served day old tea. I took it back because it tasted bitter and sour, the manager confirmed it was tea made yesterday. The manager yelled at the employee (even though they didn’t open) and told the employee to pour the new batch from the back into the dispenser (with the old tea left inside). They let me know it would be warm since it was made just a few minutes ago and had ice cubes still melting. I ordered at like 2 PM so every person before me was served the old tea. They don’t clean the funnels between uses in personal cups (just rinse them out) and I’ve never seen an employee take a temperature of the toppings or milk on the “cold bar” area where they are kept. I genuinely can’t say if they make product fresh every morning, but this is not the first time I’ve had to take my tea back for tasting old and gross. I would love to see this business thrive, but there appears to be a lack of knowledge on food safety. Additionally, if you get the subscription, there’s no way to order your drink yourself without an employee doing it. Prepare to wait in line (or at the register) every time as other folks try and figure out how and what to order themselves on the screen/tablet. It’s a very slow process (and a huge menu) for those who are new to the business.

Good place to have drinks and sweet food, I didn't know you can get a drink on a light bulb and I also didn't know that you can keep it for fun that had lights. I guess I have to come back next time.

My boyfriend and I wanted to try some place we haven’t had. We ordered pick up through DoorDash. We arrived exactly when we received the email that it was ready. We walked in and nothing was bagged yet. So we waited about five minutes. We checked our order and we had only 3 of our 12 bao. So we went back and told the girl who was working. I don’t know how, but she was extremely confused. We showed her the receipt which said 2X of the smoked BBQ pork Bao (6pcs) and she said, so 3 more?” And we had to re-explain that we order 2, 6 packs of the Bao, so we were missing 9. We waited another 45 minutes to get the rest. Again we got the REST of our food and we decided to triple check and she still only gave us 6. We left very unhappy and I am just flabbergasted with the incompetence of the worker.

The drinks were great, but the boba sat out too long. We had big boba clumps that would not come out of the straw. Boba was also forgotten, so we had to go back to get it added. You order from a kiosk so you don't get to ask what is in your drink beforehand. There is no seating area, but the store is cute. They have cute lightbulb bottles that light up. My bottle didn't light up, but the drinks I bought for everyone else did. 5 of the 6 drinks worked.

I ordered a brown sugar milk tea with boba and like other reviews the "milk tea" seemed to only be milk with a few squirts of brown sugar on the inside of the cup. There was no tea flavor anywhere in the drink. The cup uses removable lids as opposed to the seal of plastic that most places use which personally I do not like as it also makes it more inconvenient to mix up the drink. The boba itself was really bland and what felt like a small portion opposed to the actual drink. The texture was actually not that bad but there wasn't anything else going for it. I went when it was empty but the drink did come out in less than a minute which was impressive but everything after that was disappointing. Along with the price I feel like I will not be going back. I would be open to trying a different kind of drink like the smoothies but to have such a disappointing basic drink doesn't give me much hope.

Service is bad, you order off a screen, way too expensive and its all low quality. I ordered the brown sugar drink with boba, boba was undercooked and they added way too much syrup. Also this is a “bubble tea” place, but half of their drinks don’t include tea nor can you add any if you ask. The “light bulb” cup is an option because its refillable and it’s supposed to be environmentally friendly but it’s also made out of plastic. You can find better boba and prices somewhere else.

I forgot what her name is but she look Latina horrible customer service she kept yelling and cussing at me won’t ever come back again she made me really uncomfortable