Freshii

I was very excited to eat out for the first time in a while and knew I wanted to eat healthy, having recently gotten over sickness. I didn’t have long for my lunch break so I went to Freshii on Gordon St and ordered the first wrap on the menu (southwestern I believe) and substituted tofu for the beef as well as paid for one extra sauce (chipotle). The total was $16.09 so I was hoping for a substantial wrap, like I’ve had at the Freshiis in Toronto. My wrap felt like a limp, half-filled burrito when I picked it up and didn’t get any better. I ate 1/3 and kept tasting rice and sauce and that’s it, and really when I looked in, the helpings of corn, avocado, cheese, and tofu were so minuscule, I felt like crying, like I’d been ripped off for what I’d paid. I walked back and acknowledged the hard work of the guy behind the counter, apologized for having to ask for a refund, stated that I too have worked in food service and know it’s hard work, and that I simply didn’t feel this was worth the money and I was disappointed in the quality. He looked displeased, like he was too tired to deal with me, and tossed it in the garbage after beginning the refund. He asked, “do you want something else?” I replied no, I had to get back to work, and I left super disappointed. Paying customers shouldn’t be treated this way and I’m sorry to see that we as consumers are paying the same money for far lower quality (and quantity) of food. I wish I had a pic, but I wasn’t intending to write this review. I decided to, as I’m still thinking of the way I was treated, eight hours later.

Gotta say the service from AJ was first rate... extremely friendly and helpful. The menu had changed and my old fave wasn't on it but he steered me right and now I have a new go-to healthy option.

Food was excellent!

A week ago i posted a negative review regarding the quality of food that i saw declining . Within 24 hours i had a response , and also an offer to rectify the issue. I chose to order my regular order and saw that the issues had been addressed and the quality was back to what used to be the norm. Awesome to see a business owner take negative feedback and correct it, Thank you !

A great place for healthy bowls and smoothies. The staff truly cared about delivering great service: my custom bowl was prepared methodically and made with fresh and tasty ingredients. Freshii’s namesake holds true. I’m visiting from the United States, so I cannot compare it to Guelph’s typical fare, but it’s superior to our counterparts: Chipotle, Panera, and Cava. Would eat here again (Minus one point for ambiance, not because anything was wrong, but the seating is limited and with no music coupled with hard materials, the feeling is a bit cold) Vegetarian options: The bowl I made was Vegan

The gentleman who served me today was just the bomb diggity. Such a down to earth person that you just wanna share your life story with. That kind of vibe is hard to find these days - especially in customer service. Freshii, no less. Bigs up to you man!!

We went there for lunch, and the gentleman that helped us was so polite, patient, helpful and accommodating. He obviously cares about his job and doing a job well done. He also helped us navigate some dietary restrictions. The location was clean and well kept. Dietary restrictions: We have a few dietary restrictions and the gentleman helping us was so helpful, kind and patient and even went in the back and checked ingredients for us - which was very much appreciated.

Every time I come to this location their “smoothie machine” is down. Why even have it? I like the Mixed Berry Smoothie. I don’t recall it even needing the machine….

Today was my first time trying Freshii, and it did not disappoint! The salad I bought was so fresh, delicious, and visually appealing! The smoothie was the perfect flavour and consistency. I will definitely be back! 5 stars, 2 thumbs up.