Five Guys

Awesome store food is fresh nice friendly customer service managers are friendly and kind crew members employees are very well mannered customer service thank you management the manager Jennifer did a good job in managing her crew members good fresh delicious food

Placed an order online for pickup on Friday night. Picked up the order and got home to find one of the hamburgers was missing from the order. When we called Five Guys to get the burger refunded, was told it was on the "counter" and we could come pick it up? Wait, what?? No, we have already returned home. Again, requested a refund and was told they would take down our name and number (which they already had both from the order placed) for a "free" hamburger the next time we came in. The "manager" said he didn't have the authority to refund the hamburger they didn't put in the bag. Five guys you need to do better! Our order was $52 dollars +/-. We most likely will NEVER return.

I work here at scottsdale fashion square and i dont think in going to get food from 5guys at this location due to them giving me the wrong order constantly during my lunch break. I'm a proud costomer at 5guys. I understand that it takes roughly 10-15mins to get your food ive experienced the same time difference at different locations. I spent 15min of my 30min lunch break waiting for my food just to receive the wrong order again. It's hard to tell if you have the toppings you ask for when it's all wrapped up. It's been 3 times now I'm given the wrong burger with the wrong ingredients that can cause an allergic reaction if i eat it. I understand it's fast pace but please what ever manager is reading this get your crew together and teach them how to follow instructions better. This is ridiculous

La primera vez que me paso aquí pensé fue casualidad pero si te ven hispano siempre el muchacho que está en la caja hace como que no entiende tu inglés y te manda directamente una que habla “español” . Es muy racista ese comportamiento

Cashawn is a great sales men ! Need more people like him in the world !

Terrible customer service. Didn’t get the order right and they have attitude for asking for my beverage that I paid for. What’s going on at this location. Get better at providing basic customer service.

Love getting snacks of fries or simply going out for lunch after school! Love it, love it, love it.

Gave me free food

I had a great experience at the 5 Guys in Fashion Square today, thanks to Tashianna! She was incredibly helpful and made my gift card purchase smooth and hassle-free. Her friendly attitude and willingness to assist really stood out, making my visit enjoyable. It's clear that Tashianna takes pride in her work and values customer service. I'll definitely be back, thanks to her exceptional service!

There were not 5 guys, but the food was pretty good, and the service was pretty good. Just...kinda warm in the store

I love the hamburgers here. They are so tasty, hot, and juicy. The only negative is that the hamburger had way too much mustard on it. Mustard went everywhere. It was tasty. The staff did help me by bringing the food and drink to my table. The only issue was that no one ever came back to check and see if I needed anything. I asked another customer to help me get a refill. The food was delicious. I really like Five Guys restaurant. Sorry, I forgot to take pictures.

Worst experience I’ve had a a fast food place in a while. Moldy ice came out of there machine. Guy told me it’s all fresh ice. (That may be so, but the machine is dirty) when I went to open my hot dog, it was a complete mess and falling apart. Will not be coming back here. Also, many people in line got there orders wrong when they received them too. Do better guys.

We visited late on a Wednesday after flying in to Phoenix en route to Scottsdale. I actually don't know if this was the one we went to, but burgers were great. Nice portions and fair price. Super tasty, I don't know how I had never heard of five guys before. You can totally customize your burger!

The workers hang out behind by the trash & smoke marijuana , they also leave trash & litter & destroy property on camelback rd at the bus stop by Nordstrom, stop hiring ghetto people out of Phoenix Also my bag completely ripped open because you pour greasy fries into the bag, let the grease off before dumping them please , my whole dinner dropped to floor

EXTREMELY expensive, $11 for a burger but tastes great!

Fresh and delicious!