I placed an order online and followed the instructions for pickup. Upon arriving, I went to the register and informed the young lady that I was there for pickup. She called out my name, indicating that I’ve arrived and my order would be ready. However, after waiting for 30 minutes and observing others receiving their orders, I inquired about mine. To my disappointment, I was informed that my order had never been made. Despite wanting to try the food for the first time, I opted for a refund due to the manager, Michelle, dismissing my concerns. Although I tipped $3, I was only partially refunded, missing the tip amount. I contacted customer service to address the issue. Overall, I won't be returning to spend money here.