Fatburger Courtenay

Took us ten minutes to order because there was a lack of "communication" with the counter associate. I was looking at my watch. He had us repeat our order numerous times because he kept getting confused on what we wanted. Couldn't quite seem to get it right. Ended up getting our order incorrect. Didn't offer to fix or anything. Frustrating to spend a lot of time and money and still get our order wrong. Food was tasty though

I ordered 4 burgers and went over the order with them very carefully. They made 3 of the 4 burgers completely wrong. I then went back to get the correct order and received 1 of the 3 incorrect. The customer service was non-existent and I was met with zero apologies. I truly hope that they improve from this.

Opening Hours said today (25. December 2023) open until 7 pm…doors were closed and staff said ohh we closed earlier…what!? Internet said until 7 pm AND the paper on the door said until 7 pm….

Merry Christmas Fatburger Team, my Girlfriend and i we are really big fans of your wings! So we decided on the 25. December to have your wings. The sign on your door said your open till 7 pm this day. We arrived at 6 pm unfortunately the guy who already cleaned the floor said we are only open till six. I showed him the sign on his door and he only said oh i didn’t knew that…. If you are not open till 7 pm don’t write it on your door.

I only discovered Fatburger last month in Campbell River and, so far, it's been pretty consistently a top notch hamburger. This location is called "Express" so it's small and cramped with uncomfortable seating but both the service and food lived up to my previous experiences. The burger was cooked to order, juicy AF, and well-seasoned, topped with the perfect amount of melted cheese, fresh crunchy lettuce, sweet tomato, and delicious pickles. All in all it's one of the best burgers on the market.

This was the most expensive fast food I've encountered. I want to put this in perspective. $30 for a takeout burger, sweet potato fries and milkshake is TWICE the amount charged by 2 nearby competitors. The burger was ok, but not particularly memorable. A canned mushroom is still a canned mushroom. Processed cheese is processed cheese. The dip for the yam fries seemed to be loaded with both sugar and some kind of gritty chipotle seasoning that was off-putting. The milkshake was lovely, and made with actual ice cream. This is something they are doing well. The server at the counter was pleasant, too. However...the option to leave a significant % gratuity completing payment using the debit terminal surprised me as much as the Fat Tip and Skinny tip jar on the counter. Maybe personable service would be worth more if I dined in, but I'm questioning the value. It was an average burger, not a striploin. For $30, I'll go find a steak next time.