Escape and centurion lounges use the same entrance. The signage points centurion guests to check in on the right, and Escape guests to check in on the left. The two lines are divided by a metal wire between two freestanding metal stanchions. When we got up to the desk to check into the Escape lounge, the person at the counter started by asking if we received a txt. I had never been there before so I said no. He then proceeded to give a very confusing set of replies to my questions. Then after a very confusing 4-5 minutes he finally mentioned that the line we were in was actually a second Centurion check in line instead of the escape line. Such a simple process to move the sign 3 feet to the left but instead they left it in the middle of the two centurion lines and created confusion and frustration. Illogical. Im sure management doesnt care but please, just move the sign to the left a little bit.
Terrible layout. No food after waiting 45min items to get in. No servers for drinks. Terrible experience.
Great option for Platinum card holders who can no longer bring guests into the Centurion, as you can bring them here for free. 11 minute walk from D gates. Good beef and chicken options and three beers on tap. Nice space and employees.
Great for a quick stop in while waiting on someone else to arrive. Lots of good little tapas and Scottie made sure I was taken care of at the bar, which was great. Really appreciated him!
The Escape Lounge at Phoenix Sky Harbor International Airport is a haven of comfort and relaxation. From the inviting ambiance to the attentive staff, every aspect of the lounge exudes luxury. The spacious and well-appointed seating areas, accompanied by a delightful selection of fresh and high-quality food and beverages, create a truly elevated experience. Whether seeking a quiet space to work or unwind before a flight, the Escape Lounge exceeds expectations and provides a premium and enjoyable pre-flight experience.
They should have these in every airport. Great price to pay for a comfortable layover, food, and drinks. Service, food, and cleanliness were all excellent.