El Pollo Loco

This location has gone down hill. The pollo bowl I received was embarrassing. I was like where's the chicken? I ordered the pollo bowl only for it to have literally like 4 pieces of chicken the rest rice and beans filled to the rim.. some of us can't afford 3 pieces of chicken with sides for like $15. Wth is this world coming too.

They claim accuracy guaranteed for pick up orders made through the app, but even with the attached print out they regularly get it wrong. Be sure to check your order before you leave. Today my tacos were made wrong, they did not include extras that I was charged for, and they gave me the wrong salsa. I asked the shift leader what was the guarantee? I was told that’s just a sticker that corporate made and they just do their best to get orders correct. The food quality is variable. The salsas in particular are mostly cups of water. The dining room is never clean. The do offer good deals, promotions, and rewards just be prepared to quality check your own order.

Decent fast food nothing super special but good none the less

I went through the drive thru after the main dining room had closed. Staff was friendly and even though it was a CHILLY evening the window staff still tool care of me with a smile and professionalism in spite of the frosty breeze I know he was feeling on his face. A+++ Parking: The parking lot is shared with a furniture store but there always seems to be plenty of parking even when both locations are busy. There is also parking across the street at the movie theaters near the mall.

I went through the drive through, asked a bunch of questions about one dish, then ended up changing my mind completely. The ladies were still friendly to me and patient with me. The young lady in the drive through kindly took the time and made the effort to help me by asking her coworkers or consulting the computer to answer my questions on the prices of a few upcharges. As I said, she was very kind and patient. I really appreciate it!! I got chips and guacamole. I love their chips so much that I don’t buy chips at the grocery store anymore. I know it’s expensive, but it’s what I like, so—why not?? I’m grateful that their guacamole isn’t too spicy for me. The EPL by my house makes it too picante (too hot/spicy). I’m sure others who are used to eating hot chilis in most of their food would find it very mild. I am sensitive to chili heat—I’m kind of a baby that way, if you want to call me that ha ha. So this guacamole was fantastic, as were the chips!

I came here tonight at 7:30 on a Saturday night and the doors are locked. Took me about 20 minutes to go to the drive-thru. I'm guessing the daytime is much better than the night time because this night time is totally unbelievable.

Good service. Odd they still act in the pandemic era having to ask for everything from utensils to salsa.