El Loro Mexican Restaurant

Fast service and food was flavored so well!

I ordered take out and it was excellent!! Parking: The parking lot was pretty full on a Saturday evening, I had to park behind the building.

This was a very disappointing visit. El Loro is me and my husband's favorite Mexican restaurant and visit it quite often, but this visit was by far the worst experience we have had at El Loro, and it definitely has us questioning if we will ever return. Where do I begin, as we were seated at the table that was dirty and full of hair also was out of place so we had to not only clean the table we had to adjust the table so it could fit against the wall. She just threw the menus on the table and walked away. She later returned asked what we would like to drink before we could even finish saying what we wanted she was walking away. That was the first glimpse of her bad customer service/ rudeness. She came back with our drinks about 10 minutes later. We ordered our food asked for two plates. And also ordered a extra side of beans and extra side of rice. This is where it gets really bad. The the rice and beans come out first. The plates were hot but the rice and the beans were ice cold and not just cold the rice was hard you could look at it and tell it was old. How does rice come out freezing cold on a hot burning plate? Lol now we still have not gotten our entrees. So if they weren't cold they were going to be cold by the time our food came.. so our food finally makes it out. When it arrives we did not get the second plate we asked for but not only that are chicken was cut into pieces. We got chori Pollo if you don't know what that is it's chicken breast with chorizo on top and cheese. Are chickens cut up in pieces, all the years that we have been going here it has never been cut in pieces. And not just that you could look at it and tell that the chorizo was old and dry. It had charred marks on it , it was very dry. There was barely any cheese. And if there was cheese we couldn't tell because everything was already cut up into pieces. After our food came to our table are server never came back to our table. We needed refills we didn't have any napkins. And if we did need anything else we were not accommodated. She was nowhere in sight. As a server the rule is you always check back after the food gets dropped off at the table. To make sure everything is okay or to see if the customer needs anything else. So even if we wanted to ask for remake of the food we couldn't because she wasn't nowhere to be found. So instead of complaining we just ate. I decided to leave a review and contact them through email. We have been going to El Loro for years. We have NEVER had a bad experience! So this was really upsetting as it being our favorite Mexican restaurant now we don't think we would want to go back. How do you drop off food at a table and never appear again to check on your customer? The food has always been great every time we go. But this time it's like the plates was reheated the whole thing. Nothing was fresh everything was dried out. As you can see from my review 2 months ago about this place it was great I gave it five stars. If it was just one thing I may not have complained. But for the food to be horrible and the service to be even worse I have to complain. It's like a double whammy. . It's always a big let down when you look forward to going to get some of your favorite food and you leave full but not satisfied full. And you think about how you just wasted your money on food and service that wasn't worth it. I believe they knew that food was not acceptable and that's why they cut it in pieces. So we could not see how dried out it was. But I could go on and on about how upset I am I'm actually really more let down and disappointed like I said it's one of our favorite spots. Now we look at it a total different way. But I wanted to let my friends on Google know to be aware her name is Maria. But the receipt says Elena. So just watch out for both if you get her as a server. My grandma now they will be getting an email from me

Fun time, staff sang Happy Birthday for my friend, great.

Food is Always Top Notch , as well as the service

Always the best food!

Service was good, drinks are good, salsa is delicious, and our meals were hot, fresh, and tasty.

The enchiladas verde was amazing . Lots of parking.

Food as great. Staff is great.