Einstein Bros. Bagels

Hipster service, needs improvement. No tables to sit, the location on 15th East has seating, you guys get with it... 4/5/24 My bagel was stone cold by the time I got home, another reason to bring back seating...other locations have seating and your cut and paste response was pathetic. And BTW, if you had seating, your revenue would increase...guaranteed. Going forward I'll head to 15th East...this location needs serious re-do.

Grumpy staff made for an unpleasant experience.

App was supposedly not working but the employee didn’t check for my order… just took a new one, so I ended up paying twice. I got double the food but not the drinks. They used to have indoor seating but I guess this location is moving in the opposite direction of others in SLC… they took out the one inside table they had.

I went to eat with my wife and we came across “ray” excellent customer service, I should encourage workers like her with how hard it is to have good customer service

An Einstein manager OFFERED me a free coffee and sandwich everyday. I was struggling. I did not eat there everyday and when I did, I would order least expensive as to not take advantage of kindness. Amazing gift. Suddenly, one day I tried to help and the coffee over poured. I couldn't understand why. An employee whispered they water it down and fill the lot with a quarter of water. They water the coffee down. The manager heard and then yelled at me basically to get out. I never asked for a free meal everyday. Don't offer and then take if you need to there are acceptable ways to do it . Very unkind. Left a sour taste in my mouth, sort of like taki bell in mesquite. The nasty chips. I guess people have no healthy pride and self respect as evidenced the way they treat people. Good luck Einstein bros lost a customer and more.

Coffee was gross. The whole place was really dirty. My friend got food and it seemed decent but took 15+ minutes for a bagel.

First off where the hell are the tables? Place looked like an empty show room. I wanted to sit down and eat, but whatever. The staff were mostly friendly and helpful. It did take a long time to get my food, the prep process seemed confusing, and redundant. I loved the music the where playing, that made me happy. The Chai you guys serve tastes foul. Like turned eggnog. So I got a 3 dollar soda instead which is insane. Shame on you for charging 3 dollars for a 50 cent soda. At least the sandwich was tasty, over priced like everything else but tasty. And made to order. Overall I wasn’t pleased with my visit. Your staff was nice, and I loved the music they were playing. The sandwich was edible.

Management and training seem to be severely lacking here. I’m not sure of anywhere else that allows all their managers/shift leads to hide in the back while leaving new, partially trained employees in the front by themselves. There have also been times where the employees have reeked of marijuana.