The service here was absolutely horrible today. First, I ordered an assorted box of bagels, but the manager packaged it himself. I told him that I wanted to choose which bagels I wanted, and the manager glared at me, as if I had done wrong. Then, I put my orange juice on the counter to pay, and the cashier rang it up. But, the manager kept asking if I had paid for it. He was extremely rude when he talked to me. Even when I asked for a drink carrier, he told me I had to go all the way back in line, where there were around 10 other people. Finally, I walked outside but the manager STILL followed me. He asked again, rudely, if I had paid for the juice. I told once again, that I had. I went back inside after putting my stuff down, then talked to the manager about his rude service towards me. However, he wouldn’t even say “sorry” and just kept repeating “your right, your right, you paid” in an exasperated voice. If he had at least apologized, I would've been okay. I am extremely disappointed with the terrible and rude service here, and I will not be coming back.
We are talking about bagels here. It does not take a brain surgeon to know how to make fresh, tasty bagels... don't forget the cream cheese if a clients order cream cheese in their bagel... cut some fresh tomatoes, don't just drop a slice or two of lettuce if your client did not order it...and most important have some customer service attitude. Don't give your client a hard time because you forgot to write down in the wrapper which bagel had light cream cheese or regular cream cheese.... Have some pride in your work! UPDATE on review. And as you can see, I AM the one that has to do ALL the work in contacting them and updating my review if I got them to fix THEIR issues.... What happened to "pass by the store and we'll make it right"?? That would be they would have to do something on their part to fix things.... but they are hopping that by "contact us and we'll see what will do" reply the client will forget about it... No Sirs. I will not forget and I certainly hope others will learn from this at least.