We went through the driveway today and apparently, we came at an inconvenient time. The guy who took our order received a 20% tip, and didn't think to say "thank you" or even "have a good day". I was under the impression that tips were optional to the consumer, and appreciated by the service member. But no worries, that just saves money for all of your customers! I'll be sure not to tip yall. It got better at the window. The two girls at the front carried on a highschool level gossip session the entire time we were there, with the window open, handed us the drinks and says "Straws". After I realized this was a question on if we WANTED straws, we said yes please. She handed them to us without even looking at us and carried on her conversation. Then as she started to walk away from me, I loudly told everyone to have a great day, and she looked at me and turned away without a smile or a simple "you too". If this place has a manager, they need to replace him/her with one who knows how to manage. And if you don't have a staff manager, it shows. So, if you've read this far, maybe get your coffee elsewhere. Otherwise, remember not to tip! They don't care either way.