I got a caramel iced signature latte. Did not taste good at all. And I had to give me my change bag all in quarters, because they had no ones.
I had ordered like 15 to 20 minutes ahead but when i got there it was still not ready. It took like another 10 or 15 minutes before i got my order and only by asking somebody. Nobody bother to asked what i needed the whole time i was there.
Constantly making people wait in the parking lot for their order. We went there and there was only 1 other person ahead of us. We just ordered 2 coffees and 2 wakeup wraps. The person ahead of us was already pulled over waiting for their order. When we pulled up they asked us to wait as well. Then the next person. Then the next one. The one after that. Then the person after that. It got to the point we were waiting for 10 minutes and at that point the person who was ahead of us still did not get their order. We cancelled our order and left. This is not the only time we had this experience. I have tried this location on different days and times and this happens pretty consistent. Not sure what can be done but something should be done to improve on these wait times.
Awful customer service, always lengthy wait and usually ruin my order. Never been to a DD where I have to pull forward 90% of the time due to poor listening skills. Today was my last draw. Closest to my house but will drive further to avoid it. Worse.
food takes forever to come out. workers especially one worker there a young teenage girl she should not be working in customer service if she is going to refuse taking orders and being rude to paying customers. good and drinks are also bad and made wrong, when asked to fix some give attitude. not for all of my workers just the young ones
This has to be the worst place. They never have anything and the wait is awfully long. They tell you to pull into a spot and wait for a drink when there is literally no one behind me in the drive thru lane. Disgusting. Too many cars waiting in a spot for their order. Either they are always short staffed or poor management. Ughhhhh!
Stores literally sell rock salt EVERYWHERE!!! YOUR CUSTOMERS can't pull in to your entrance because of all of the black ice that is at the entrance. It's also at the exit. This WILL cause an accident and you WILL get sued. SALT YOUR PROPERTY!
Just ordered a chai tea that was definitely NOT a chai tea. It tasted like frothed rotten milk. And when you call no one answers the phone
No toilet paper in lavatory and sign saying sink doesn’t work. Tried to order at kiosk but it wouldn’t take my coupon. It took 20 minutes to get a medium decaf coffee. Whole experience was very sub-par.