Dunkin'

Let's keep getting better at dunkin not keep getting worse ... please for the love of Running off Dunkin get your employees into shape with how to make drinks and customer service... just bc we used to run on dunkin doesn't mean with poor quality we have to keep running off it

Why reviews are importants because it paints a picture of the overall customer experience. Although we know not all customers are right if you get alot of bad reviews the experience is true. I went here 2 weeks ago and order and egg , sausage on crossiant. it was cold and the meat was still frozen. When i do go to dunkin, i usually get that sandwich and it has never been cold if anything it is so hot i have to wait to eat it. However due to time we did not go in to complain. Fast forward today. My husband i went there only because it was on our way to where we had to be again. I thought maybe they were rushing and i will simply ask them to make surecit is not cold. I did not have an attitude at all. I ask can you please make sure it not cold. Instead of saying no problem young lady and gentleman argued it comes cold. That sandwich is never served cold. The meat was still cold and the egg. The atittude made me leave and go to another dunkin. Which my sandwich was (no surprise) not cold, it was HOT. My chesse was melted that is how warm it was. I didnt say anything to see how it was ordered. This could of been handle differently by just heating it for 20 more or 30 seconds. No the attitudes by the staff was not needed. Your work ethics is built young people at jobs like these. I know some customers give you a hard time but pick and choice your battles. Not everyone is a Karen.

Bought a donuts in a morning , and feels like they were from yesterday … rude stuff . Not recommend !

This team always makes my order correct. I visit often, so some know my name. When they were running behind one person, apologized for their delays. Great place!

I was the only one in the store, but none of the employees seem to wanna be bothered helping me. I ultimately used self check out kiosk. Eventually, they handed me my donut. The donut was stale and nasty.

Dunkin' now sucks. They don't make donuts anymore, not the popular ones like lemon.