Dunkin'

I normally don’t post reviews, especially bad ones but this needed to be shared. I placed an online order for drive thru pick up and got to the speaker to be told my ticket didn’t print so I had to tell her what all I ordered. I told her how I wanted my coffee TWICE and she ignored everything but one thing I wanted. There are better Dunkin’s around here so I’ll never be coming back to this one. Just poor customer service

Out of donuts how can the donut place have no donuts. Sad

This is third time they have not made my drink right. Amso sick of this morning crew. I will not be going back to this one again. Sad service. Charging for things did not even put in. If you can not make drinks right why make them? On Christmas they closed before 12pm. Turning customers away not cool. This morning was their last strike with me. Shame

12-8-23 I walked into a Dunkin Donuts to get serviced for a cup of coffee. No on greeted me or told me they were busy. I am an African American woman. A white man came in behind me and was serviced immediately. I stood at the register for 10 minutes no one stopped to service or even acknowledge my presence. I was the only customer in the restaurant. Finally I ask one of the employees would it be easier for them if I made a mobile order because I had been standing there a long time. She said they were short staffed (I counted 5 people) and no one could work the register. That yes I need to make a mobile order to be serviced. I sit in the restaurant and try to download the app to my phone when 2 other white women enter and go the the register. They are immediately helped. Soon a line forms and no one says to me we can take your order now. No one greets me still. All those people got helped and i had to download an app . I had to leave without being serviced. Do NOT go here if you actually want good quality service.

Generally very fast good food

Refused to serve hot coffee 15 minutes before closing. Unexceptable, ESPECIALLY when you are OPEN, and have people driving there from I95!! I've worked for Dunkins, don't tell me you have to stop serving your STAPLE MENU ITEM early to fill the carafes with water and cleaner!! YOU are PAID to do YOUR JOB!! NOT to CLOSE EVERYTHING DOWN EARLY just so YOU can leave early. You do NOT make YOUR OWN RULES when you work for a FRANCHISED business. The icing on the cake was when the guy smiled and told me to have a good day, knowing I was upset (which I was not rude by no means). Seeing all the recent bad reviews, I'm not surprised now. But I will be calling corporate first thing in the morning. If you don't want to serve customers and treat them as your top priority, find a different job, you're in the wrong field.