Dessert Works

Got and anniversary cake here, the French vanilla buttercream with mousse filling , they told me leave out for 3 hours before serving ? Never had to do with other cakes ,but I did and not only was the cake room temp it was so gross like I was eating butter from the stick had no flavor at all ,just pretty decor and I am not a fan of fancy no taste cakes so If you like a pretty cake but don’t care about the taste get it here but if you actually want to eat the cake don’t ! live & learn

Nice place to pick up BFF surprise Bday Cake .

I ordered a strawberry cream cake from them for an engagement party, and the cake not only looked stunning, but it was also delicious! I’m very happy with my experience!

Great cakes looking forward to next visit Drop give them try worth the visit

If I go around Dedham area, I always stop by for delicious cakes and cookies. I love everything here. Very recommended

We got our wedding cake here and it was great! Ashley was very responsive and attentive, and so easy to work with. We live out of state but I grew up around their old location so remembered it from childhood special celebrations. They worked with our limited in-person schedule really well. It was also more affordable than other bakeries in the Boston area. Delivery and set up was only $50 which seemed very reasonable. Pricing was always transparent. The cake came out exactly as discussed and we and our guests loved it. We went with two flavors: Boston Creme and Chocolate with Raspberry filling. Both were delicious and we couldn't pick a favorite. And the mini honeymoon cake was adorable. Thank you so much!

*PLEASE READ REPLY TO BUSINESS AT THE BOTTOM* I was told by the owner to “try one of those other places next time” when thinking about ordering my custom cake here. If that’s not terrible customer service then I don’t know what is. Context, I ordered my sons 1st birthday cake with specific details in which they messed up. They blame their software company for glitching even though I came into store (over a month in advance) in person to pay and talk about my order in detail in which notes were taken pen to paper and put into a physical folder. The cake was presented incorrectly as the decoration was not as ordered. They tried to rectify as best they could but it was definitely not like what I had ordered. I was left with no choice but to take the cake giving the party was just an hour and a half out. After speaking with the owner I was asked “is the cake not even worth $50?” considering this was a 6” cake that I paid over $100 for initially. I said no because this was not what I had originally ordered and the adjustments made to it last minute made it look messy and just not what I had wanted. After explaining this and that fact that I was left no time to get a replacement the owner was reluctant to finally offer me a full refund but basically told me to not shop there again in the future. I have been left in tears by this awful service after being a customer of Dessert Works for so long and trusting them with my sons first birthday cake. An apology and a refund would’ve kept me as a customer but clearly money is more important than loyalty and customer service to this company. Think twice before placing your order here. I’d hate for you to be in my shoes. REPLY TO RESPONSE FROM DESSERT WORKS: If customers are more important to you why would you expect me to be left without a cake for my event in order to justify, in your eyes, a full refund? How is that keeping your customer happy? Please explain that…You left me with 1 hour 30mins until the party and you expected me to leave the cake and be left with absolutely nothing in order to get my money back? So crazy! To add insult to injury you spoke to me with such rudeness telling me to shop elsewhere. I was calm and completely honest and you chose to be passive aggressive which to me is very unprofessional. I still did not rise to this and accepted my full refund and politely said goodbye. I’m not sure how this qualifies as a way of speaking to be told to shop elsewhere? Clearly honesty especially when it is negative is not accepted here. Instead of asking me “is that not worth anything to you?” you could’ve come to me with an apology and an offer of what you could do to put things right but instead you kept trying to explain and justify all of the reasons why you under delivered instead of trying to make amends. I was on the phone with you a good 5 minutes and you never once offered me anything in compensation and then said “now I’ll let you speak”. Not sure this service could’ve been any worse and now to try and clutch at your reputation you are trying to make me out, your once loyal customer, to be someone I’m not. I just can’t believe after reducing me to tears you are still going at me like this is my fault. I ordered a product and you did not deliver. End of story. Please please anyone reading this be so careful when entrusting this company with your orders and particularly if you expect excellent customer service that they “uphold” themselves to because I got none of the above and have been left in tears by this absolutely gutting and just awful experience.

Top quality ingredients make delicious cakes in the hands of the professionals at Dessertworks. From simple cookies to elaborate occasion cakes, Kristen and the team produce the most flavorful treats.