CUPP Bubble Tea - Cardiff

If I could give this place a ZERO I would. Bad boba aside the staff were absolutely disgraceful. They made me and my friends very uncomfortable and taking our orders seemed like a chore to them. God knows how two white girls on till have this job as they just give dirty looks unprovoked and they will come across the wrong people one day and I hope I'm there to witness it. I never leave reviews but this experience just upset us so much. Never coming here again I suggest you go some place else *cough* bubblelogy, where you actually feel welcome :))) P.S walking past this shop you can just sense the negativity and hostility, really ruined my whole day gallyyy gosh.

This was my favourite Bubble tea shop until today, I waited almost 15 mins until they just make 1 bubble tea for the customers before me. And a boy who was a friend of the boy who was working I guess, jumped on the queue before us and got a bubble tea, which he didn’t even pay. The girl who looked asian and the boy, who looked british who was working was very slow. I ordered a hot brown sugar milk premium and this is what I got, no brown sugar at all and boiling hot. I was late for my bus, so I just had to run. Worst customer service that I have experienced ever. Not even a 1 star.

I only have drinks from cupp, staff is a bit unfriendly and not the best at doing deliveries orders. I got a delivery and they have shaken the popping boba so they were all popped and couldnt find no motchi. It is good for collections however and they have the best brown milk tea and popping bobas.

Good

“Pain is the best teacher”. - Queen of Pain My desire to be a ‘jacked af’ chad has its challenges and one of those is my love for bubble tea. It puts me in a very polarising question about whether if I am a beast or obese. Cupp provides the necessary drug that keeps me in this pain cycle that I am in, as it is very yummy. Staff are helpful and very quick, in addition to their great location.