Love soft serve, great place. Question how many oz are in the soft serve sizes? Small / medium / large
Some amazing ice cream, smooth, great flavors, and great combinations. The servers are quite patient and happy to answer any question. The ambience is perhaps somewhat lacking because of the confined space, but otherwise a highly recommended ice cream place.
Wow, wow, wow. I’m literally sitting in the restaurant typing this absolutely fuming. Came in with my 3 year old daughter to a group of teenage boys all standing in a group talking to each other and on their phones. As we’re surveying the menu- nobody has said hello or anything to us, they just kept talking and then all of them- literally like 5 kids went in the back room without saying anything. 5 minutes pass, we’re ready to order and they’re still just hanging out in the back. Finally one comes out and takes my order, the rest follow and get right back in their group stance on showing each other their phones and talking. The one who took my order tried to tell them about my order and they ignored him, however, even the one who took my order didn’t make my order he just joined the group again. Another mom and daughter come in and after about two minutes, the kid who took my order notices them and gets ready to take their order. The little girl points at me and when I tell her we already ordered we’re just waiting -the boys look around confused. The guy who begrudgingly made me a “stacker” made a soft serve ice cream with a mountain of sprinkles at the bottom and toppings at the top. There was no “swirling” in our cup, I noticed this especially after seeing the photos on the wall afterwards and even the order after us had better looking “stackers”. I’ll attach photos. Also not long after sitting down and eating with my daughter, two teenage girls came in- they were greeted, attended as soon as they came in and the guy who relayed the order even told the guy making the order “load her up to the top!” So after my bad experience that was definitely a slap in the face. Worst customer service experience ever. I would like to be contacted about this.
Very small ice cream shop in the heart of The Star area in Frisco. It was ridiculously expensive and not worth the money at all. The marshmellos on the smores one they offer were disgusting, I threw it out after only eating about a quarter of what I ordered. Kid-friendliness: Yes Wheelchair accessibility: Yes
The staff working tonight are the nicest people I have seen. When I was in the shop tonight there was a group of loud kids. They were being so rude to the staff, to the point where I asked staff if they knew the kids at all and they said no. But even with the rude kids they gave amazing service to every customer never failing to smile and even offered to give me something for the kids being so disruptive during my time there( 30 minutes). Also the ice cream was amazing
Dietary restrictions: They share a sheet with allergens/dietary concerns for all toppings.
We were at the Star location last night. Bottom line - the service was beyond nonexistent; so, we left and found a Baskin Robbins. At Baskin Robbins, the service was great, ice cream was delicious, restaurant was clean, and we had a great time.