Just wanted to write this review to give special kudos to Sandra who always provides high standard of service - regardless of how busy the store may be! She’s a great value to the team :)
Big and airy with a nice upstairs space. Carries great range including the excellent vegan cheesecake. Superb friendly service. Dietary restrictions: Good selection from the Costa range
Staff were lovely, we were served quickly, nice drinks and food, all hot. What really let's it down is the cleanliness of the place, every empty table has dirty cups and plates (which can build up quickly in between staff clearing them, this is quite normal). However, the toilets are some of the most vile toilets I've ever been in, the smell of stale urine hits you as you walk in the door, you can see everything is filthy/grimy, the sinks are filthy and the taps don't work properly, the single hand drier is so awful I could dry my hands quicker by blowing on them. This means everyone who uses these toilets arent able to wash and dry their hands properly and are then touching the door handles to get out. There were also lots flies/fruit flies everywhere, in the cake displays at the counter and also upstairs where several fruitflies kept flying around us, one landing in my partners drink. If it was properly cleaned it would be an alright place.
Visited two to three years before. Food, Drink, Services everything was perfect. My personal fav was Iced americano and Chiken Salad Wrap. COSTA COFFEE is now available in Japan but all of them are awfully translated, since I left UK, I have been craving to visit this shop again so so badly.
Roomy and clean coffee shop. Nice staff.
The most disgusting toilets ever I can’t believe such a big outfit has such low standards