Vegetarian options: They have plant base sandwiches
Amazing place love it here A customer was rude to one of my children and was acting like a child but at least it wasn't the staff
The staff are always welcoming; friendly and efficient . I always find the coffee to be well made and nicely presented and the range food is good
What lovely staff members!! The gentleman (Ronnie?) who served us noticed my daughter was wanting to try something she'd not had before but was anxious of doing so (she has autism) and when given the choice changed her mind back to the comfort of her usual order. He kindly made her usual order and then a sample size of the one she was considering so she would know for next time! It's such a little kindness but very much appreciated. Thank you. Kid-friendliness: As my comment states, it's exactly this kind of service that makes life with any child easier!
The products, as most know, are great! The customer service...not so much! It wasnt overly busy, and we were served today by a middle aged women whose name tag said "Trivena" but whose receipts pointed to a "Kim". Trivena ignored us for a good 12 minutes while chatting, before taking our order and telling us "YOU won't have a Costa card" before marching away! I have a couple of tattoos I suppose, and my partner is disabled, but unsure why the likes of us wouldn't have a reward card! She then proceeded to not put the lid on a drink, which poured all over us and not once offered a paper towel or apologised. So no, this place may serve decent food and drinks, but we won't visit again thanks to rude, negligent and abrasive staff.