Costa Coffee

Lady called Monica with blonde hair verbally abused me while was serving me. Absolutely shocking, the way she was talking to customers unacceptable. What a rubbish service never coming back.

Lovely flat white coffee for me, cappuccino, and Americano. Tasty and the staff were friendly and helpful.

lovely staff!!

The worst cappucino ever and what is worst the second one was even more dicusting than the first one! What happened with Costa? I have been the cutomer for many years but staff who says you are not pleased with anything (that was just wrong coffee) is absolutely not acceptable. More training on customer service and making the right coffee is absolutely essential in Basildon branch. The rudeness can have roots in lack of right training unfortunately. What a shame. We went to the Lounge. The coffee and service was really good.

Never visited it. I only walked past the place.

Very pleased

I ordered a hot sandwich and a latte. The sandwich was still cold in the middle, and the latte was lukewarm. I told the staff my sandwich is still cold and the mozzarella hadn't even melted and the Costa employee said we would put it back in, but it will burn. Luckily, another employee said I'll make you another one. Why would I pay £5 for an untoasted or burnt sandwich. Overall a poor experience.