VERY disappointed that it closed at 10 and not 11 and then is closed mon and Tuesday when we can probably not be back here to idk when. was really looking foward to it
It's simply fantastic for a cocktail while travelling back in history and enjoying the inflight experience of the good old days
I'd like first of all to say all my love for the TWA hotel. What you have done is truly amazing and a unique experience to walk through this amazing hotel. I've been a regular client for several years now and I enjoy every aspect of it. Unfortunately, I'm writing this review today to complain about the experience and the service I received visiting the hotel on 11/26/23. I went to the airplane bar around 4pm, after the opening and ordered a cocktail. I wanted the fancier plastic cup that was an extra $4 but the waitress did not tell me that I had to pay more for it. So, after paying the $20 for my cocktail, I kindly asked if I could get the drink and pay the extra $4. She said, in a very rude and condescending way, that it was not possible. I asked why, and requested that she would just pour the drink into the other cup and make me pay for it, which she refused to do without even explaining to me why. She looked at me with disdain and I felt really disrespected by her unprofessional behaviour. She giggled at me several times. Maybe because I was wearing a 1960 outfit. I felt really humiliated. It's truly a shame that the hospitality and service quality don't reflect the price of the cocktail and the beauty of the location. Plus, serving a $20 drink into a cheap plastic cup is very lazy and inappropriate. I left the place frustrated and really felt like I was poorly treated. Hopefully someone can speak to this young lady and the management up their standard for the hotel service.
The issue to me was that they had kids running up and down the aisle. It's supposed to be a cocktail lounge but it felt like romper room. They should restrict it to adults only.
Really great cocktails and a unique and fun experience. The inside of the aircraft was much bigger than expected, and everyone seemed to be having a great time. The only downside was that the cocktails were served in plastic cups, which took away a little of the glamour. Terrific experience despite this.
If you love vintage then you really can’t miss this. Really cute, way more spacious than expect. And shoutout to our bartender Diana!
Drinks are bad and expensive but you can't beat the kitschy vintage airplane vibes. 1000% worth a visit.