They handle online orders poorly. When you enter the shop and inform them, that's when they start preparing your order.I've seen many people cancel and leave – not very professional.
The kids love this place.
Bought my first birthday cake today, it was absolutely boring in design for what they charge! The pictures on their website are deceiving, they did the bare minimum! Despite the appearance, the cake was absolutely delicious!
The founders favoite is the best !
The guy behind the counter was super nice then proceeded to not only throw my ice cream in the air but also caught it! No sweat. Give this man a raise! I will be coming back!
I showed up at 8:30 when they close at 10. I let them know I had a bigger order and I apologize in advance (4 sundaes and 2 shakes). We had one employee helping us in the beginning, the line quickly formed up so it got busy fast. After some time, I only had three orders in out of the six. One employee comes up (didn’t catch her name) and she kept giving attitude. I asked her about my last sundae and then went on to make my shake. Before doing so, she made a comment to the girl who started our order. Both laughed and the girl making the comment gave me a dirty look. We got our orders in and proceeded to the register. She pretty much slammed my shake down and then proceeded to rudely ask me what my order consisted of. After she rung me up, she snatched my card to have me pay. The receipt came out and she flung the receipt at me along with the pen where she told me to sign. I understand that I had a bigger order, but the unnecessary rudeness and looks from the employees were uncalled for. I was nice and tried my best to not snap. I regret paying $40 for the order and wish I just left.
Becca made an amazing pie! The customer service was outstanding at this location!
Of course Cold Stone is known for some of the very best ice cream, but on top of that this location has an extremely kid friendly and super kind staff. If that wasn’t enough, I also had the pleasure of meeting the owner and you can rest assured you are supporting a true community serving professional!