Cold Stone Creamery

Love it

This location was pretty weird to go. Not the Cold Stone standard I'm used to.

Does this place have a manager lol. The store’s outside sign lights have been out for a year. They are always out of stuff, freezers are broken, and it is usually dirty and smells weird inside. That being said I come because my kids like it. Please get these employees some help!

The store looks empty, like they are just trying to sell the last of what they have in stock....only two employees working on a Saturday night right next to the mall....smh

Cash only sign posted on the door in 2023, sold out most things including water. When asked for a cup of water I was told to go next door - in July, during a heatwave. The high school kids working there don’t care, why would they? I’m writing this for the franchisee of the location and mostly the franchisor. You need to fix this, you are ruining brand identity.

They only accepted cash or card and didn't accept Google pay or apple pay. I didn't have my card with me so my friend insisted on paying felt bad but wouldn't come here again.

Places says they close at 930pm on both google and the front of their store. Got there at 905pm 7/3/2023, doors were locked, lights were on with a couple of employees inside behind the counter just talking to each other. Is it so difficult to put the correct closing time so I dont drive all the way there for no reason.

My daughter and I went for ice cream. The stores freezer was broken and they were bringing our ice cream from the back. Sort of sketchy if you ask me, not to mention the ice cream that I did got was not frozen, more like soft serve. Took two bites of it and threw it out not worth getting food poisoning. How can you have an ice cream store and not have properly working freezers. What happened to Cold Stones quality. Wasn’t greeted by staff and didn’t get a thank you for my tip.

The girls that worked here are so sweet. I felt bad tho bc their store was out of a lot of stuff but you can tell they felt so bad but they helped as much as they could. They explained that a shipment was late but the service she provided was still really sweet. Clean environment, friendly staff, good ice cream. I didn’t get her name but she had brown curly hair and 2 braids. Sweetest girl ever.