Cold Stone Creamery

3.8
(186 Reviews)
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Ratings of Cold Stone Creamery

google
Google
4.1
(130 Reviews)

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Photos

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Location & Hours

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

33215 Temecula Pkwy
Temecula, CA 92592
Monday
11:30 AM - 8:45 PM
Tuesday
11:30 AM - 8:45 PM
Wednesday
11:30 AM - 8:45 PM
Thursday
11:30 AM - 8:45 PM
Friday
11:00 AM - 9:15 PM
Saturday
11:00 AM - 9:15 PM
Sunday
11:00 AM - 8:45 PM

Recent Reviews

google
Feb 2024
Ice cream is fine but you need to have more than just 1 person working when there is a whole line of people and delivery orders too
google
Feb 2024
If you're tired of plain old ice cream, this is the place to go..... order for dash from. Delicious homemade ice cream custom mixed together with the additions you want. Select your ice cream, select what you want added in....different candies, or fruit, toppings .... whatever your heart desires, and watch your creation cone to life as they put the ice cream on an icy cold slab and mix it together in front of you to make your own custom selection. Then select what you want to eat it out of... a cup, small medium or large, in a plain cone, a waffle cone, a waffle cone with chocolate... with sprinkles... so many choices. I love French vanilla with Heath bar crunch mixed in in a cup, but some days I love fruit like strawberries mixed in for something fresh. The grandkids love adding a variety of candies to their favorite flavor of ice cream. Whatever your pleasure is, they have it! Parking: It's in a strip mall with a cvs so lots of parking Kid-friendliness: Who doesn't like ice cream.... of course it is kid friendly Wheelchair accessibility: No stairs, wheelchairs can easily get in and out of this store. Suze of ice cream store is traditional ice cream store size.... not huge.
google
Feb 2024
This Cold Stone establishment takes the cake for being the least professional. Opted for a 'gotta have it' size, and guess what? Karina, the manager, decided to fill the cup only halfway. Asked for a tad more, but she claimed the owner's watching on security cameras, so no can do. I've been to plenty of Cold Stones, never encountered such a miserly portion. Instead of addressing the concern, she suggested I go elsewhere and not return. Customer service, where did you go? Expect to be swindled with subpar service if you dare step into this Cold Stone.
google
Jan 2024
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google
Jan 2024
Parking: You just have to choose where you would like to park Wheelchair accessibility: For disabled people very convenient
google
Dec 2023
Went in last night after dinner. Two teenage boys were working. I ordered a large and asked for 3 flavors. They only gave me 2. Then the kid decided to make a rude comment after putting the toppings on it in a very casual and sloppy manner. When it was his action that made the mess. Might I suggest better training cold stone. Or a more effective management team. Those two are quite unprofessional and rude. And they obviously font want or like their job. Incredibly poor representation of the company. I've been to multiple ColdStones. This one has been the worst customer service experience I've had in years
google
Oct 2023
Cold Stone never disappoints. Always great service and delicious ice cream. Place is always clean and well maintained. Even when it's busy, they get through the line in a timely manner.
google
Sep 2023
This ice cream place is very clean . Good Service .
google
Aug 2023
I have tried this place 3 times. Thinking each time it would be better. The employees at this store do not want to work and make you know it. The girls roll their eyes at you and just make you feel uncomfortable for coming in for ice cream. I will not be back! By the looks of it they won't care.

Frequently Asked Questions

What is Cold Stone Creamery's rating?
Cold Stone Creamery is rated an average of 3.8/5 stars across various online platforms.