Cold Stone Creamery

Delicious ice-cream!

Cold stone creamery, where do I begin? Your portions are extremely large and cannot possibly be eaten in one sitting. There are two locations in Kentucky that I know of and I've been to both. Both locations have pretty good customer service and consistent portion sizes. I like the choice of placement. They are near other places to eat which makes it a great dessert option. An overall good experience.

Recently purchased a custom ice cream birthday cake from the Sir Barton store. Ordered and purchased on-line. When I went to pick it up, had issues applying my earned rewards which did not make me happy. The store manager immediately went above and beyond to address the issue and he ensured I was 100% satisfied with the resolution. I am highly impressed and love their ice cream and fabulous ice cream cakes--best in town!! They have certainly gained my business as a satisfied and loyal customer!! Highly recommend!!

No waffle cones. Charged me double for a waffle bowl that was so old and stale the whole thing was as chewy as if it were gelatin based. Rude staff that were too stoned to properly take an order. Dirty store. Waste of time and money.

Excellent customer service and a nice little location. Very comfortable and a great outdoor space. Nice place to kill twenty minutes and 400 calories.

Best Customer service i’ve ever had!! visited this coldstone Wednesday evening and it was such an inviting friendly atmosphere! Elijah and Brooklyn were the people who served my family (i asked their names for my review) they were both so nice and very friendly

They go above and beyond to accommodate food allergies and we are incredibly grateful! Thank you!!

I think y'all need to do A LOT of customer service training. Especially for Brooklyn. Really unfortunate I will not be getting ice cream from my favorite ice cream again. I can't recall ever being treated so poorly. That girl is rude!!!