Cold Stone Creamery

The young lady behind the counter was very friendly and helpful when it came to selecting what we wanted. And of course the ice cream was delicious!

Very pricey for ice cream only can afford to bring my kids once in a while inside always clean most of the employees are lovely but some just seem as if they are in a bad mood never really busy.

Customer Service is DEAD!!! I visited this store twice over the last two weeks. The employees never acknowledged me or asked for my order on either visit. When I said thank you, the employee mumbled uh-huh. On the second visit there was a long black hair in my ice cream. When I showed the employee, he said that's weird nobody has hair like that here. Offered to make a new ice cream or a bottle of water, but by this time I don't want anything from this store. Never offered a refund, just puzzled employees thinking the situation is weird.

Jada was kind and made my experience at Cold Stone great. 10.5/10 for the kindness as well as environment.

Regrettably, today's family visit was far from satisfactory. Upon our arrival at approximately 2:30 pm, we noticed the store was nearly empty. Throughout our ordering process, the individual assisting us exhibited a noticeable attitude. Following the completion of our payment, I inquired about why the kids' ice cream wasn't mixed. To my surprise, I was informed that addressing this was considered a "waste" of the attendant's time. My inquiry was solely related to the process and not intended to challenge her time management. Unfortunately, based on this experience, I have decided not to return to this establishment.

I used this location to cater for my wedding and it was amazing! They came out with fresh ice cream that was pre- scooped and individually packaged for convenience. They brought all the toppings of my choice and my guests got to make ice cream sundaes. It was an absolute hit and people couldn't stop talking about it. Stephanie was great to work with through the planning process , she brought my sister and myself a sample of every single flavor to help me figure out what flavors I wanted! She was also at my wedding with one of her employees attending the sundae bar. I could not have been any happier, honestly. I am looking for a reason to be able to do this again!

The owner is taking tips to pay for her own legal issues

Good ice cream but horrible management. Overheard the manager telling the employees that they will no longer be receiving tips and they will be given to the manager/owner. That manager is one disgusting human being and i definitely will not being coming back until i hear they have been replaced. I’ve heard the employees complaining about getting a pay reduction now as well so the owner may pay for some personal “legal” issues they go themselves into. What a disgusting person. I would give 0 stars if i could.

I hope the owners of this store read their reviews. We had a customer service issue in this store and the manager Stephanie was called to come to the register to discuss the issue, she refused, along with poor customer service and a dirty store, owners log into your camera system and see how dirty your store is and fix your management, managers should be maintain cleanliness and meeting customer expectations..

Management is exploiting their workers and stealing their tips as well to pay for some “legal” issue they got into. The employees are amazing and if you want to tip make sure you give it to the employee directly or else the manager/owner will take it for themselves.