Chipotle Mexican Grill

Excellent

The food is good, it’s always hot, and it’s semi cleanly there, the staff is nice & willing to fix our issues. BUT every single time we order from this chipotle it’s ALWAYS wrong. So im finally leaving a review in hopes they get it together. I have a VERY simple order or single time (choice of meat, white rice, & extra cheese. SOMETIMES I get sour cream on the side), my partners order is the same every single time ( chicken/carnitas, veggies, queso, mild, corn, lettuce, cheese, and pinto beans) never changes. My daughter’s order differs but almost always the same, (kids taco or queso, with chicken or steak, rice, cheese and sometimes veggies.) Today, we ordered this, and his had NO meat on it. Last time we ordered, my food and his food were just mixed around and completely wrong. He had 2 topping and rice & I had barely any rice and abunch of stuff I didn’t ask for. It was clearly wrong. Before that it was my daughter’s food that was wrong completely, & another time it was completely missing. This staff does not care enough to pay attention. It’s not difficult to read a ticket and put it together. I’ve worked in the restaurant and fast food business so I understand it gets busy but it’s never busy when I order. Somebody tell their staff to get better. There’s no reason for orders to be wrong every single time. EDIT: lol after reading all the reviews before mine I’m not the only one with issues with this specific place. Do better guys.

Love the staff here, they are friendly and professional. The food is also delicious!

Way too busy and had to order on phone because there computer in store were not working and still did not get food had to leave

The staff is rushed when there is no one even there i feel like i have literally twn seconds to order. Completely unprofessional, if you don't like your job please be courteous and work elsewhere .

Every single time I go to this specific store, they always skimp portions and give me attitude. I usually make a rule not to go into a place an hour before close, bc I understand the struggle. But, when I go, I expect to get what I pay for. The South Salisbury Chipotle always delivers, so I usually go there. But, I walked in and got the most pitiful burrito from there that I have ever seen. And I get it loaded, so it's not a matter of not selecting enough. I'm fed up with this location, and won't be going there again. S Salisbury is far better. I'd leave a picture of this burrito if possible, but it looks like something out of school lunch.

Staff refused to make my bowl with barbaquo because they were saving it for mobile orders only, then she got an attitude because I didn’t want another meat so I just said no thank you I won’t get anything then. This is absurd! Saving for mobile orders?! If you are a paying customer it shouldn’t matter. Staff needs some customer service education.