Drive thru line is steady
This Chic fil a is absolutely terrible. We went in for TWO orders, one mobile order and one in person, and ended up being here for 30 MINUTES. Left with a 1 sandwich and 1 drink. The guy on the drive thru did not know what he was doing. We went to pick up a mobile order and place an additional order separately. He merged the TWO orders together and created a complete mess. We go to the window and notice that it is ONE receipt for two orders. We asked for a refund on the sandwich that was originally a FREE REWARD and notice that an additional drink was charged. We ended up having to go inside and waste more time trying to get a simple solution. Ricky was not helpful and had another manager speak spanish to him not realizing we speak spanish too. THEY had us pay for a Free Sandwich that they had refunded. We ended up leaving w a FREE SANDWICH that we had to PAY for and a drink. Our additional order was left due to the headache this caused. Hannah was also not helpful at all for being a 5+ year veteran there. No real solution came about and my brother left hungry w no food in hand. The cherry on top Ricky told us to keep the receipt because we get a free reward which was uncalled for considering the entirety of the situation. Very disappointed. What happened John?
The staff here truly lives up to the "Chick-fil-A expectation." The food was great as well, (as is also to be expected!) 10/10 would definitely recommend!
In my 20 some years being in luxury service industry I have never seen anyone as amazing as the manager Alisa in this Chick-fi-a location. Her energy is absolutely phenomenon, her approach to her staff and customers and even the food delivery service people. She is an absolute gem!!! We have a 3 year old daughter and usually go to chick-fil-a location with a playground, hands down this location will be on top of our list thank to Alisa and her team!!! Thank you so much for everything you do, like i said the world needs more people like Alisa!!! Kid-friendliness: This location does have a play area for the kids!