Chicken Salad Chick

This Chicken Salad Chick did not have the freshest chicken and my wife and I have been to many of these establishments. At first I was surprised at how little chicken was actually on the bread. The manager came out and made it himself which was a nice touch as he was quite professional and personable. However, the chicken did not taste fresh and the bread was slightly stale. I thought this restaurant smelled and was not the cleanest. Just simple quality control would be appropriate at this Chicken Salad Chick. Friendly people worked there but the rest was left to be desired.

I love everyone thing about this place!

I went in there this afternoon to order what I normally order which is 3 scoops Fancy Nancy chicken salad. The previous clerks always rang up the 3 scoops no one ever said it was a menu item. The owner argued with me & basically called me a liar. Her staff was the one at fault for never suggesting the item that fit the 3 scoops. I will go to a different store from now even though I have to drive farther. You don’t argue with a customer or insinuate they are wrong or lying!!!!

2/6/24: I wanted to provide an update on my original review. The owner, Lisa, and manager, Tanner, responded immediately to the review with a corrective action and path to a resolution. They were handcuffed with their loyalty program due to an inconsistent supply of the SWAG in their loyalty program, something out of their control. They were patient and kind and focussed on resolving the issues I had. They say it is not how you fall but how you pick yourself back up that matters and in this particular case they did a tremendous job in reestablishing my loyalty to them. I have adjusted my star rating accordingly. Great job Chicken Salad Chick! ============original review======= Nice place for lunch with alternative choices over the usual burger. Reward program is poorly managed. Exchanged points for a large cooler on June 23, 2023 and they keep saying check back as it was not in stock. Going on 7 months and growing tired of them telling me to check back. They need to honor their program or risk a BBB false marketing complaint being filed.

Good but expensive

We are frequent patrons as my 18 month old granddaughter loves Classic Carroll!