Chatime Lacewood

The person who served us tonight was wonderful. Very patient with me even though I had no idea what I was ordering or doing. Overall very helpful and very nice. Thank you so much for your patience and help. <3

I love their hot tea specially the creme brulee.

Garbage

Freakin’ waters down the drink you order, has no Shame in doing so as if the customer is stupid, no whatsoever customer service skill, very rude, she was not up doing this job she needs a big and long break, does not update menu (what is available or not) my family comes regular every week but with this add up recent experience we decided, really never mind, even the loyalty system for earning per visit is not updated on time, lots of options. Not even going to bother with other franchise branch. Having a combo of bad attitude and bad product are whole another level

Friendly atmosphere.

Dont go there early morning, they will not be open and will not serve you atleast till 11:30-12