Carl’s Jr.

I hadn't been to Carl's in a while since my last horrible experience but this time was much better and the burgers were hot and fresh

Employees ignored us almost the entire time, when we went up to order ice cream shakes the staff actively ignored us. Staff were also on their phones almost the entire time.

The staff was very kind and the food was hot and fresh!

Possibly the worst experience I've had with this establishment. I love Carls Jr with all of my heart. I get food from here almost every day. Tonight was the absolute worst service I've had. I waited in the drive through line for minimum 30 minutes before being able to put in my order which consisted of a large double western meal with a large root beer. My friend who was with me at the time got California Double cheeseburger large with a rootbeer no ice. It took at least ten minutes to get our food, and upon opening my burger from the wrapper, I noticed that they had made me a single western burger. My friends burger had one slice of cheese between the patties, and had all the wet ingredient on the bottom bun, making his sandwich soggy. If I hadn't lost my receipt, I would have gone in, and asked for my sandwich remade, and my friends sandwich refunded. I am very dissatisfied with my order. I understand that it's a little late, but there was over an hour left until close. I should not have needed to wait that long to order my food, and have it made wrong. Again, I am extremely disappointed and dissatisfied.

Reason im giving a 1 star is because they asked for my moms pin to her debit card. They didn’t need the pin. Don’t trust these people working here.

The last several (5+) times I’ve visited this Carl’s Jr., there was one person running back and forth from the front register to the drive thru register (not to mention answering the phone). While she was rocking it with a great attitude and efficiency , it’s disturbing that she has to do this day in and day out. Why don’t the higher-ups get her some help. BTW, I highly recommend the grilled cheese sausage sandwich.

I was insulted by the cook working tonight and that insult was greeted with laughter and agreeance from the cashier as well (whom was less than hospitable). I came for a meal...not to be ridiculed. Calling me sasquatch and making jokes about me was far from professional. It was judgemental and rude and I will not be back.